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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EBIT Technology Operations Center (TOC) Analyst - **Company:** General Dynamics Electric Boat - **Location:** Groton, CT, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Amazon Web Services, Confluence, JIRA, Microsoft Azure, Cloud Computing, Collaborative Software, CompTIA Security+, Cyber Security, Information Systems, Linux, Information Technology Operations, System Center Configuration Manager, Network Monitoring, Office Suite, Security Information and Event Management, Zabbix, Computer Network Operations, QRadar, Microsoft InTune, Information Technology, Oracle Cloud Infrastructure, Splunk, Servicenow - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b7fff3fb89fcad0d ## About the Role * Bachelor's of Science Degree in Information Technology, Computer Science, Cybersecurity, * 5+ years in IT operations, network operations, or cybersecurity monitoring. * Experience using SIEM (e.g., Splunk, QRadar, Sentinel), network monitoring (Netbrain, Zabbix), and ITSM systems (ServiceNow), SCCM/INTUNE. * Must be able to obtain and maintain a Final DOD security clearance. * Occasional on-call or weekend work required during major IT incidents or maintenance windows. Preferred: * CompTIA Security+, Network+, or CySA+ * Familiarity with IT incident response procedures and ITIL/ITSM workflows. * Microsoft Certified: Security Operations Analyst Associate * ITIL v4 Foundations * CCNA or similar network certification Skills: * Excellent verbal and written communication skills with executive presence and strong customer service orientation. * Ability to handle high-pressure, time-sensitive situations with discretion and professionalism. ## Description Electric Boat Information Technology (EB IT) is responsible for Electric Boat's enterprise and special use information systems, such as product design environments, collaboration platforms, and office productivity suites. EBIT supports over 20,000 end-users in a wide variety of work environments, networks and locations. The EBIT Technology Operations Center (TOC) Analyst serves as the front-line guardian of enterprise technology systems, monitoring critical IT infrastructure and cloud environments in real-time. The TOC Analyst ensures operational continuity, rapid IT incident detection, and coordinated response across IT, network, and security domains. This position serves as a bridge between the Network Operations (NOC), IT Service Management (ITSM) organization and the EB Cyber Security Operations (CSOC), providing unified visibility into system health, performance and IT incident management., * Monitor enterprise IT systems, network performance, and system alerts via dashboards, telemetry and visibility tools. * Conduct real-time triage of events to identify service disruptions, performance degradation, and assist in the remediation for security incidents. * Strong understanding of Windows, Linux, and cloud (Azure, AWS, or OCI) environments. * Execute established runbooks and escalation protocols to resolve or route IT incidents to appropriate Tier 2/3 teams. * Maintain situational awareness dashboards displaying system performance and metrics, security status, and service health. * Collaborate with cybersecurity, network, and infrastructure teams to correlate alerts and coordinate IT incident response. * Manage and update tickets within ITSM platforms (e.g., ServiceNow, Jira, Confluence). * Support root-cause analysis, reporting, and post-incident review documentation. * Contribute to continuous improvement of operational monitoring, automation, and alert tuning. * Participate in 24x7 on-call rotation or shift schedule as required. ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)