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# IT Service Desk Tier 1

- **Company:** Nerd Nation IT Solutions and Repair, LLC
- **Location:** Cody, WY, United States
- **Salary:** $30,160.0 - $34,320.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, ServiceNow IT Service Management, Information Technology
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c2c565c16418334f

## About the Role

* Associate's degree or 1 years of helpdesk work experience, required.
 * Strong customer support skills
 * Excellent written and verbal communication skills
 * Problem-solving ability to diagnose and resolve basic technical issues.
 * Demonstrates eagerness to learn and flexible with the ability to multi-task.
 * Possess attention to detail and follow-through.
 * Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
 * High level of professionalism and ability to maintain confidentiality.
 * Must own reliable vehicle for travel within the Big Horn Basin area.
 * Able to lift at least 50 pounds.
 * Able to work shift hours of 10:00am-6:00pm Monday- Friday, occasional late nights and weekends as assigned.

## Description

We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system. Pay is DOE., * Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.

 * Diagnose, research and resolve tier 1 technical hardware and software issues.
 * Effectively advise and assist customers on appropriate action.
 * Provide accurate information on IT products and services.
 * Direct unresolved issues to the next level of support personnel.
 * Identify and escalate situations requiring urgent attention.
 * Maintain the highest possible level of customer service.
 * Work with vendors and internal stakeholders to ensure accurate, effective training content.
 * Other duties as assigned.


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