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# IT Support Specialist

- **Company:** ED BELL CONSTRUCTION COMPANY
- **Location:** Dallas, TX, United States
- **Salary:** $52,000.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Computer Maintenance, Computer Literacy, System Configuration, Desktop Computing
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3cd969bbf007414c

## About the Role

This position is ideal for someone who enjoys solving problems, communicating with users, and taking ownership of assignments without needing constant direction. Because the department is small and business needs can shift quickly, the successful candidate must be organized, self-motivated, and comfortable prioritizing requests based on urgency and operational impact., * Previous experience in IT support, help desk, desktop support, computer repair, or a related technical position is preferred.

 * Relevant technical education, training, certifications, or equivalent hands-on experience.
 * Working knowledge of computers, mobile devices, operating systems, common business software, and peripheral equipment.
 * Ability to diagnose technical problems, research possible solutions, and complete troubleshooting in a logical manner.
 * Experience preparing, configuring, deploying, or maintaining workplace technology.
 * Strong customer service, communication, and interpersonal skills, including the ability to explain technical information clearly to nontechnical users.
 * Strong organizational skills and attention to detail.
 * Ability to manage support tickets and competing priorities without losing track of follow-up items.
 * Self-motivated work style with the ability to remain productive without continuous supervision.
 * Dependable attendance and the ability to commute reliably to the Dallas office.
 * Willingness to learn new systems, tools, and procedures as the needs of the organization evolve.
 * Ability to safely move and install typical office technology equipment, with or without reasonable accommodation.

Pay and Benefits

 * Full-time, W-2, nonexempt position.

## Description

* Manage employee IT support requests involving hardware, software, connectivity, user access, business applications, and related technical issues.
 * Install, configure, prepare, deploy, maintain, and replace computers, mobile devices, peripheral equipment, and other workplace technology.
 * Maintain accurate records of support requests, equipment assignments, repairs, configurations, and completed work.
 * Communicate clearly, patiently, and professionally with employees of varying technical experience, keeping users informed throughout the support process.
 * Perform routine updates, maintenance, and equipment checks to help prevent avoidable disruptions.
 * Coordinate with other IT team members or outside vendors when an issue requires additional expertise or support.
 * Prioritize multiple requests based on business impact and urgency and follow issues through to complete resolution.
 * Identify recurring problems and recommend practical improvements to internal IT processes.
 * Maintain appropriate confidentiality when handling employee, company, and system information.
 * Complete day-to-day responsibilities independently while supporting the needs of Ed Bell Construction Company, Construction Equipment Parts, Inc., and Equipment Storage Services.


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