> Markdown version of [/jobs/ext/2646342-service-desk-administrator](https://www.wearedevelopers.com/jobs/ext/2646342-service-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Administrator - **Company:** Mountain LTD - **Location:** Falcon, CO, United States - **Experience:** Starter - **Salary:** $72,571.0 - $80,038.0 - **Contract:** Permanent contract - **Skills:** Geographic Information Systems, Business Software, Computer Networks, Databases, Dynamic Host Configuration Protocol, Microprocessors, Domain Name System (DNS), Hard Disk Drives, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, TCP/IP, Tablet Computers, Peripherals, Computer Equipment, Information Technology - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=64bb72e022f2aeb8 ## About the Role * Associate's degree in information technology (IT), computer science, or a related field, or equivalent education/experience is required. One to two years' experience working as a help desk technician and prior experience with ticketing systems for issue tracking is preferred. * Ability to stay up to date with technological advancements and consider pursuing advanced certifications. * Excellent written and verbal communication skills. * Experience and extensive knowledge to effectively use business software such as Microsoft Office products, email, etc. * Ability to troubleshoot and resolve issues related to various operating systems. * Solid understanding of computer hardware components such as CPUs, RAM, hard drives and peripherals such as printers, scanners, tablets, etc. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Troubleshooting network connectivity issues. * Detail oriented, self-motivated, well organized, personable, and able to exercise discretion, and use sound judgment in dealing with people and confidential information. * Works independently to plan, schedule, meet deadlines and implement programs and policies within a team environment. * Communicate and interact effectively with members and co-workers in a courteous, professional manner. ## Description We are looking for Service Desk Administrator who will serve as the first point of contact for employees seeking technical assistance. You will respond to inquiries via chat, email, in person, or phone. Escalate requests when unable to resolve. Follows up with employees to ensure full resolution of issues and the following duties: * Setup, support, manage, maintain, diagnose, repair and document mobile devices including cell phones and tablets. Escalates requests when unable to resolve. * Enters information for requests in service desk ticketing system. Performs monthly reports depicting status of all internal requests taken for Information Technology. * Collaborate with fellow IT team members to properly administer applications and systems to meet business needs. * Ensures that the Association's technology assets are properly tagged and inventory updated in the asset database. * Configure and deploy new computer systems and mobile devices for end users. * Provides follow-up on service request and incident tickets and communicates any employee feedback or suggestions to the Information Technology Supervisor. * Authors and oversees all technical documentation necessary to facilitate usage and adoption of applications, including user and admin guides; routinely reviews documentation to ensure accuracy. * Participates in identifying and suggesting possible improvements on procedures. * Provides clerical support as needed for Information Technology and Geographic Information Systems. * Accurately documents all work-related activities in the service desk system. * Maintains an inventory of all software and hardware assets as it relates to your position. * Creates detailed documentation for all IT procedures as it relates to your position. * Provides training and technical assistance to hardware and software users as it relates to your position. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)