> Markdown version of [/jobs/ext/2646591-technical-support](https://www.wearedevelopers.com/jobs/ext/2646591-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - **Company:** Jimcor Agency Inc. - **Location:** Montvale, NJ, United States - **Experience:** Expert - **Salary:** $65,000.0 - $80,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Server Administration, Software Engineering, Virtual Local Area Networks, Network Switches, Office365, Firewalls (Computer Science), User Accounts - **Published:** August 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3b1fecfd52e44aa6 ## About the Role * Five plus years related job experience preferred. * Must have reliable transportation. * Physically able to lift 50 lbs. * Must be a self-starter, and work well independently with minimal guidance after training. * Be able to troubleshoot problems, research independently and propose solutions to the team. * Must be able to write and speak clearly and effectively and have excellent communication and follow-through skills. * Must be able to work on multiple tasks concurrently. * Must be able to troubleshoot remotely. * Familiarity with Kaseya is a plus. * Ideal candidate has an Associate's or Bachelor's degree in IT. * Hours are either 9am to 5pm or 10am to 6pm depending upon operational needs Monday through Friday with occasional before/after hours and infrequent weekend work required. ## Description The Technical Support/Network Administrator person is responsible for providing e-mail, phone and on-site support for our clients, mostly in the Northern NJ area. This position will offer daily challenges as well as exposure to various facets of IT outside of the position's responsibilities. The position is located in Montvale, NJ and requires frequent travel to client offices. Training will be provided on an ongoing basis., * Assist with the administration of Office365 accounts as well as assist with performing migrations to Office365. * Install, repair, and maintain Windows server and workstation operating systems. * Apple/Mac knowledge a plus. * Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches. * Administer new and existing user accounts in Active Directory and Office365. * Knowledge of Microsoft Group Policies. * Troubleshoot and repair hardware and software issues on workstations and laptops. * Diagnose system failures and isolate faulty hardware or software. * Coordinate and perform server installation, repair and maintenance. * Research and implement permanent fixes for recurring issues. * Analyze needs of the end users, solve problems and effectively communicate with clients and other employees. * Effectively document network settings and solutions to problems for future reference. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Web Scraping, AI Agents, and the Future of Open Source - Kevin Lewis (Apify)](https://www.wearedevelopers.com/videos/1910-web-scraping-ai-agents-and-the-future-of-open-source-kevin-lewis-apify) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)