> Markdown version of [/jobs/ext/2646785-infrastructure-engineer-i](https://www.wearedevelopers.com/jobs/ext/2646785-infrastructure-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Engineer I - **Company:** Vizient, Inc. - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $59,600.0 - $101,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Multi-Factor Authentication, Issue Tracking Systems, Knowledge Management, Remote Service Software, Enterprise Software Applications, 3-tier Architectures, User Administration - **Published:** August 6, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17847175?backUrl=%2Fcareer%2F17847175%2FInfrastructure-Engineer-I-Illinois-Chicago ## About the Role * Relevant degree, technical certification, or equivalent work experience preferred. * 2 or more years of experience in IT support, Service Desk, desktop support, or a related technical support role. * Tier 3 level troubleshooting experience preferred. * Experience with an enterprise application environment. * Working knowledge of Windows operating systems, Microsoft 365, endpoint devices, remote support tools, and common enterprise applications. * Experience with ticketing systems and IT service management processes, including incident, request, knowledge, and escalation management. * Understanding of user access management, multifactor authentication, password resets, and permissions troubleshooting. * Ability to analyze issues, identify root causes, and apply documented solutions or sound troubleshooting practices. * Strong verbal and written communication skills with commitment to customer service. * Ability to work independently, manage multiple priorities, and collaborate effectively with cross-functional IT teams. ## Description In this role, you will provide Service Desk support for internal customers by troubleshooting escalated incidents and service requests, resolving moderately complex technical issues, and ensuring a high-quality support experience. You will work within established service management processes, document resolutions, collaborate with resolver teams when needed, and help identify opportunities to improve support procedures and knowledge content., * Provide support for escalated incidents and service requests from the Service Desk. * Troubleshoot and resolve moderately complex hardware, software, access, network, and application-related issues using documented procedures and approved tools. * Accurately document troubleshooting steps, customer communications, resolutions, and follow-up actions in the ticketing system. * Manage assigned tickets to meet service level expectations, including proper prioritization, timely updates, and appropriate escalation when needed. * Perform user account, access, and permissions support in accordance with security policies and standard operating procedures. * Collaborate with Service Desk agents, application teams, infrastructure teams, and other resolver groups to drive timely issue resolution. * Identify recurring issues, trends, and knowledge gaps and recommend improvements to knowledge articles, support processes, or escalation procedures. * Support onboarding, device setup, software installation, troubleshooting, and basic endpoint configuration activities as needed. * Maintain a customer-focused approach while communicating technical information clearly to both technical and non-technical users. * Follow established incident, request, change, asset, and knowledge management processes. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Same Tower, New Confusion: The Tower of Babel 2.0](https://www.wearedevelopers.com/videos/100101-same-tower-new-confusion-the-tower-of-babel-2-0) - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)