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# IT Service Center Specialist I

- **Company:** Christiana Care Health Services, Inc.
- **Location:** Wilmington, DE, United States
- **Experience:** Experienced
- **Salary:** $56,805.0 - $85,197.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Knowledge Management, Electronic Medical Records, Computer Equipment, Information Technology
- **Published:** August 5, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87969419/1

## About the Role

* Obtained bachelor's degree or commensurate experience in a discipline related to Information Technology and end-user support.

 * Experience in Chat support in a technical environment preferred.

 * Demonstrated, from past work experiences, the breadth and depth of knowledge to support a complex, dynamic information organization

 * Acquired 2 or more years of IT Service Desk or IT Support experience.

 * Hands on experience in Nursing / Health care information systems, especially electronic health record (EHR) systems is highly desirable.

## Description

Provides basic level technical support and troubleshooting for all PC hardware, Mobile devices, software, and peripherals used throughout the Health System.

Must maintain a consistent high level of quality on a consistent basis, ensuring all details of incidents and password / service requests are met within defined and documented Service Desk SLA's. This is a call center position that will require being at your desk taking calls, web, chat inquiries., * Consistently adheres to defined Service Desk processes and procedures, ensuring outlined KPIs (Key Performance Indicators) are met or exceeded.

 * Effectively manages time to attend to intake queues, minimizing wait time and response time for customers.

 * Records, tracks, and resolves or escalates incidents, password/service requests within defined and documented Service Desk SLAs.

 * Engages in the knowledge management process to create or update knowledge articles.

 * Escalate potential problems to Tier2 for further review from problem management perspective

 * Strives to achieve the highest level of customer satisfaction.

 * Proactively researches and stays abreast of new technology. Attends team training sessions to develop knowledge.

 * Pursues learning opportunities for improving overall Quality of service

 * Demonstrates the ability and willingness to cover off-hour shifts as needed, including holidays, to ensure the Service Desk is properly staffed 24x7, ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visithttps://careers.christianacare.org/benefits-compensation


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