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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Production Support Engineer II - Java / SQL / Automation - **Company:** Tekshapers Inc - **Location:** Alpharetta, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Amazon Web Services, Amazon Elastic Compute Cloud, Amazon S3, Build Automation, Bash Shell, Configuration Management, Databases, Data Validation, Database Applications, Relational Databases, Database Queries, Software Debugging, Distributed Systems, Identity and Access Management, Python (Programming Language), Performance Tuning, Windows PowerShell, Query Optimization, Queueing Systems, Reliability Engineering, SQL Databases, Working Model 2D, Enterprise Software Applications, Mttr, Break Fix, Cloudformation, Amazon Relational Database Service, Information Technology, Cloudwatch, Api Gateway, Amazon Simple Queue Service (SQS), Terraform - **Published:** August 6, 2026 - **Apply:** https://www.dice.com/job-detail/68ae4e83-fd05-429c-8aa5-3e7a2499d5d0 ## About the Role * Bachelor's degree in Computer Science, Engineering, or equivalent experience. * 4 to 5 years of experience in production support, site reliability, or operations engineering for enterprise applications. * Strong Java fundamentals and ability to debug application behavior using logs, stack traces, and runtime metrics. * Strong SQL skills (joins, aggregations, query optimization) and experience working with relational databases in production contexts. * Demonstrated experience building automation using scripting (e.g., Python, Bash, PowerShell) and/or CI/CD pipelines. * Familiarity with operational best practices: incident management, problem management, change control, and post-incident reviews. * Ability to work under pressure, communicate clearly during incidents, and collaborate across teams., * Hands-on experience with AWS services such as CloudWatch, EC2, S3, RDS/Aurora, IAM, Lambda, Systems Manager, EKS/ECS, and/or SNS/SQS. * Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) and configuration management. * Familiarity with API gateways, message queues/streams, and distributed system troubleshooting. * Experience improving operational KPIs (MTTR, change failure rate, availability, incident volume reduction). * Financial services or other regulated-industry experience. ## Description We are seeking a Production Engineer II to support and improve the reliability, performance, and day-to-day operations of critical production systems. This role combines hands-on troubleshooting with automation, strong SQL skills, and operational excellence practices. The ideal candidate is comfortable working in AWS environments, improving observability, reducing toil, and partnering with engineering teams to deliver stable, scalable services., * Provide production support for Java-based services and data-driven applications, including incident triage, root-cause analysis, and remediation. * Build automation to reduce manual operational work (alerts, self-healing actions, runbooks, deployment checks, and routine maintenance). * Write and optimize SQL for troubleshooting, data validation, reconciliation, and performance analysis; partner with database teams as needed. * Improve service reliability through proactive problem management, capacity planning, and performance tuning. * Enhance observability (dashboards, logs, metrics, tracing) and improve alert quality to reduce noise and accelerate resolution. * Support release/change activities: deployment readiness, rollback planning, post-release verification, and incident prevention. * Participate in on-call rotation and lead efforts to reduce recurring issues and mean time to restore (MTTR). * Document operational procedures and contribute to continuous improvement (postmortems, corrective actions, standards)., * Reduces recurring incidents through automation and preventative fixes. * Improves observability and alerting to shorten time-to-detect and time-to-recover. * Delivers measurable operational excellence outcomes (higher stability, fewer escalations, smoother releases). Working Model / On-Call * Participation in an on-call rotation is required. * Occasional after-hours support may be needed for high-severity incidents or planned changes. ## Related Videos - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [WeAreDevelopers LIVE - CSS is DOOMed](https://www.wearedevelopers.com/videos/1838-wearedevelopers-live-css-is-doomed) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Implementing Feature Environments with AWS and Terraform](https://www.wearedevelopers.com/videos/531-implementing-feature-environments-with-aws-and-terraform) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)