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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Specialist - **Company:** Capitol Broadcasting Company - **Location:** Raleigh, NC, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, Border Gateway Protocol, Business Systems, Cloud Computing, Data Centers, Data Retention, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Addressing, Knowledge Management, Networking Cables, Open Shortest Path First (OSPF), Radio-Frequency Identification, Windows PowerShell, Wide Area Networks, ServiceNow IT Service Management, Office365, Information Technology, Patch Management, Hardware Infrastructure, Network Server, Servicenow, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ba00101211873373 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, CBC is seeking an IT Systems Specialist with experience in Windows OS (endpoint & server), Active Directory management, O365, application troubleshooting, and documentation. This role requires a strong understanding of IT administration principles, tools, and best practices, along with the ability to standardize and organize IT team documentation. This role will act as a link between the IT and production engineers and will be responsible for reviewing, triaging, and assigning tickets. The ideal candidate is a proactive, hands-on professional with strong communication, problem-solving, and critical-thinking skills. This is a junior level position., * Fluency in spoken and written English with demonstrable ability to write clear and concise documentation without the assistance of AI. * At least 2 years of experience managing Windows endpoints (OS, applications, troubleshooting, DNS, DHCP) and managing Active Directory and/or Entra ID (e.g., accounts, security groups, group policies, distribution groups). * At least 2 years of infrastructure experience managing server hardware, power/network cabling, IP addressing, troubleshooting, and racking. * At least 1 year of experience working in an IT ticketing system (e.g., ServiceDesk Plus, ServiceNow, Remedy). * At least 1 year of experience creating and updating IT documentation. * Competency in secure endpoint best practices, including hardening, patch management, and EDR tooling. * Attention to detail with the ability to follow through on tasks and deliver results., * Bachelor's degree in a relevant field or advanced technical certifications. * Previous experience working with radio, satellite, or other RF systems. * Excellent understanding of additional IT concepts: Advanced networking (BGP, OSPF, SD-WAN), email, SSL certificates, cloud computing, and security technologies. * Understanding of document and data retention policies and processes. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Capability to present information to audiences of varying sizes. * Close vision and ability to differentiate colors for documents, tickets, charts, etc. * Able to occasionally lift up to 30 pounds, move IT equipment, and install hardware. * Ability to physically navigate data closets or raised floor data center. ## Description Systems Administration: * Performs regular support and maintenance of primarily Windows computers and servers. This includes installing, troubleshooting, repairing, patching, monitoring, and implementing security measures to protect systems and data. * Performs networking tasks including infrastructure installation, troubleshooting assistance, cabling, and end-to-end testing. * Assists business unit production engineers to install, maintain, and troubleshoot production specific software applications. * Collaborates with the broader IT team to support changes affecting company and business systems. * Regularly reviews repetitive tasks for opportunities to automate. * Uses PowerShell to gather information or automate common functions. Active Directory Administration: * Completes tickets for onboarding and offboarding user accounts on schedule. * Creates, deletes, and modifies security and distribution group memberships and permissions. * Assists the IT team with group policy management. Ticket Management: * Applies proficiency in IT ticketing systems to manage, prioritize, and resolve tickets within the queue in a timely manner. * Manages ticket escalations between IT Service Desk, IT Engineers, and Production Engineers. Knowledge Management: * Creates and maintains detailed documentation of methodologies, processes, and specifications for the IT team and users. * Provides guidance and procedures to users and production engineers on IT-related topics., * Regularly work in an office, broadcast studio, data center, or infrastructure closet. * Handle infrastructure, cabling, electrical, batteries, etc. * Position requires participation in a 24x7 on-call scheduled rotation including occasional weekends and holidays. * Occasional after hours and weekend maintenance and project work. 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