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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - Level 1 - **Company:** Landus Cooperative - **Location:** Des Moines, IA, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, System Configuration, Issue Tracking Systems, Software Deployment, User Provisioning Software, Diagnostic Tools, Backend, Information Technology, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=55c5e165f149ef43 ## About the Role Do you have a valid Driver's License license?, Do you have a Associate's degree?, * A bachelor's degree (B.S./B.A.) in Computer Science, Information Technology, or a related field is preferred. * An associate's degree in computer science or equivalent experience (1-2 years) with relevant IT certifications will also be considered., * Experience with a broad range of end-user technologies, including Windows, Microsoft 365 products, and conference room equipment. * Strong troubleshooting skills, diagnostic abilities, and customer service orientation. * Ability to apply technical knowledge effectively to resolve IT-related problems. * Excellent communication skills to assist and educate end users. Certificates, Licenses, & Registrations: * A valid driver's license is required, as this role involves minimal travel to various locations. * Employees must adhere to the organization's motor vehicle safety policy. * Certifications such as CCNA, MCSE, MCTS, or ITIL are highly desirable but not required. Physical Requirements: * This role involves maintaining IT equipment, including transporting, unpacking, and installing computer systems or servers. * The employee must be able to lift up to 40 lbs. to chest height and carry equipment up to 20 feet. * Ability to navigate tight maintenance spaces, stairs, and ladders as needed. * May require tolerance for working at heights. ## Description The IT Support Technician is responsible for supporting all technology-related interfaces for Landus employees and assisting the Landus IT Field Team. This role ensures a seamless IT experience by managing escalated Service Desk calls, troubleshooting issues, and maintaining IT systems. The technician will provide hands-on support, diagnose technical problems, and contribute to improving overall IT service efficiency. Landus is committed to developing talent from within, and this role provides a strong foundation for career progression in IT., Other duties may be assigned. Service Desk & End-User Support * Deliver in-person IT support for users in the Des Moines office. * Set up and provide support for conference room technology before, during, and after in-person meetings. * Provide IT support to Landus end users by answering Service Desk calls and actively monitoring the ticket queue. * Work with new employees by assisting them with first time log in, MFA, and accessing company resources such as email, Teams, OneDrive etc.. * Decommission network accounts for off-boarded employees and ensure equipment is returned. * Setup and decommission equipment including desktops, laptops, cell phones and iPads for new hires or the IT Field Team * Clearly, concisely, and promptly document all customer interactions in the Kaseya AutoTask ticketing system. * Ensure compliance with established service level agreements (SLAs) to meet end-user expectations. * Proactively communicate status updates to users regarding ongoing issues. * Build strong working relationships with Service Desk customers and department managers. * Advocate for a seamless, efficient, and positive end-user experience. Ticket Management & Escalation * Troubleshoot and resolve technical issues; escalate tickets to Backend, Development/Data, or other teams as appropriate. * Apply diagnostic tools and available resources to effectively identify root causes. * Access and utilize software updates, drivers, knowledge bases, and other technical resources to resolve incidents. * Identify trends in recurring issues and collaborate with appropriate teams to reduce repeat tickets. Hardware & User Provisioning * Provision, configure, and deploy hardware and user accounts for new hires, role changes, and replacements. * Prepare and configure replacement hardware for field teams. * Decommission user accounts for offboarded employees. * Securely prepare computers and equipment for disposal. * Perform remote system-level support, including hardware setup, software installations, updates, backups, and general system setup. Documentation & Continuous Improvement * Create and maintain clear documentation for technical processes, troubleshooting steps, and end-user self-help resources. * Develop documentation aimed at reducing recurring issues and improving first-call resolution. * Identify and implement process improvements that reduce ticket volume and drive overall productivity. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [WeAreDevelopers LIVE - Gaps in CSS, EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)