> Markdown version of [/jobs/ext/2648589-application-development-senior-advisor-hybrid](https://www.wearedevelopers.com/jobs/ext/2648589-application-development-senior-advisor-hybrid). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Development Senior Advisor- Hybrid - **Company:** Cigna - **Location:** Raleigh, NC, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Amazon Web Services, Cloud Engineering, Configuration Management Databases, Continuous Integration, DevOps, Amazon DynamoDB, HP Systems Insight Manager, Internet Service Provider, Python (Programming Language), Release Management, Software Engineering, Data Processing, Cloud Platform System, System Availability, Flask (Web Framework), Fastapi, Event Driven Architecture, Kubernetes, Information Technology, Deployment Automation, Data Management, Cloudwatch, Splunk, Dynatrace, Docker - **Published:** August 26, 2026 - **Apply:** https://www.juju.com/job/00000000gp6ywy ## About the Role * Bachelor's degree in Computer Science, Electronics Engineering, or related field and 5 years of experience in any Senior/Lead application support role in the healthcare domain. Will accept a Master's degree and 3 years of experience. * Must have experience with: AWS; Docker; Kubernetes; Amazon EKS; * ITIL including incident management, change management, CMDB management, and service request fulfillment; * Architecting and supporting distributed event-driven systems across AWS services including computation, messaging, orchestration, and data platforms; * Cloud-native observability using CloudWatch; Incident Diagnostics Using Dynatrace; * Cross component failure analysis using Splunk; * API ecosystems, asynchronous workflows, large-scale batch process, and data handling in DynamoDB and OpenSearch; * Programming in Python and modern API frameworks including integration into CI/CD and DevOps automation; * Fast API; Flask; * Navigating complex incident, change, and release management processes within an Agile environment; * Collaborating with diverse technical and business stakeholders across large-scale cloud systems; * HIPAA Transactions; and, Edifecs System. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. ## Description * Manage support operations, lead incident resolution efforts, and drive improvements in production support processes. * Work cross-functionally with engineering, infrastructure, DevOps, and business teams, while also mentoring support engineers and overseeing operational readiness for deployments. * Use AWS Cloud to provide technical and managerial leadership to our production support operations. Interact with business users and participate in Agile processes and ownership of application support KPIs. * Help lead the resolution of incidents, document root causes, and guide the support team in delivering consistent, reliable production support services. * Lead and coordinate daily production support operations, ensuring high availability of key applications. * Serve as the primary escalation point for high-severity (P1/P2) incidents, leading resolution and post-mortem efforts. * Provide technical and managerial leadership to the application support team. * Coordinate and participate in scrum and stakeholder meetings, providing updates and prioritizing critical incidents. * Review and track team deliverables and provide regular status reports to stakeholders. * Manage client escalations and coordinate resolution efforts with upstream/downstream application teams. * Deliver Level 2 support for AWS-hosted applications by identifying and resolving technical issues. * Conduct daily health checks, application monitoring, and AWS Batch job triaging. * Monitor CloudWatch dashboards, setting alarms, and investigating anomalies or failures. * Simulate and reproduce issues in lowe environments and provide validated resolution. * Maintain and update issue logs, providing reconciliation reports, and ensuring documentation of permanent fixes. * Participate in client calls, feedback gathering, and simulation of business-critical issues. * Support the client in user story and EPIC discussions and provide feedback for feature improvements. * Communicate production status and issues clearly with technical and non-technical stakeholders. * Identify opportunities to automate repetitive support tasks and improve observability. * May be asked to supervise a small team of software engineers. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers)