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# Support Engineering

- **Company:** N&N LLC
- **Location:** Trenton, NJ, United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Cloud Computing, Domain Name System (DNS), Github, Design of User Interfaces, Human-Computer Interaction, Transport Layer, Node.Js, Reliability Engineering, Systems Integration, TCP/IP, Transmission Control Protocol (TCP), Kubernetes, Docker
- **Published:** August 14, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-support-engineer-remote-us-trenton-nj--dc16f6a4-7c1c-4394-80d6-a35517c3c0e1

## About the Role

* 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
 * Open to participate in an paid on-call rotation to provide after-hours support
 * Strong understanding of workflow automation, APIs, and integrations.
 * Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
 * Good understanding of JavaScript, Node.js, and Docker.
 * Experience with Kubernetes is a plus.
 * Excellent problem-solving skills and attention to detail.
 * Strong communication skills and ability to explain technical concepts to non-technical users.
 * Passion for helping users and improving product usability.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English., Application Programming Interface (API), Artificial Intelligence (AI), Automation, Budgeting, Cloud Computing, Communication Skills, Customer Relations, DNS (Domain Name System), Detail Oriented, Diversity, Docker, English Language, Frequently Asked Questions (FAQ), GitHub, HTTP (HyperText Transport Protocol), HTTPS (HyperText Transport Protocol Secure), Health Plan, Identify Issues, JavaScript, Knowledge Base, Node.js, On Call, Problem Solving Skills, Reliability Engineering, SLICE (Simulation Language with Integrated Circuit Emphasis), TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Usability Engineering, User Interface/Experience (UI/UX)

## Description

* Provide technical support to users via tickets, chat, and community forums.
 * Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
 * Collaborate with the engineering team to escalate and resolve complex technical challenges.
 * Create and maintain documentation, FAQs, and knowledge base articles.
 * Identify common issues and work on solutions to improve product reliability and user experience.
 * Contribute to the community by answering questions and sharing best practices.


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