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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Cutter & Buck - **Location:** New Bedford, MA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Cloud Computing, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), OSI Models, Uptime, Networking Basics, Software Deployment, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Peripherals, Information Technology, Laptops, Workday, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fc174fdb12b254d7 ## About the Role Do you have a Associate's degree?, * Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor's degree, or equivalent combination of education, certifications, and experience Technical Skills * Experience with Microsoft 365, Active Directory, and MFA administration * Comfortable supporting both Windows and Mac OS environments * Working knowledge of networking fundamentals (OSI model, TCP/IP, VPN, DNS, DHCP, WAN/LAN/VLAN) * CompTIA A+ certification (preferred) ## Description We are seeking a dedicated, experienced, and energetic IT professional to join our growing Information Technology team with NewWave Group. This role is critical in delivering high-quality technical support and ensuring business needs are met through strong technical expertise, excellent communication skills, a customer-focused mindset, and a patient, approachable demeanor. This position is primarily onsite, with eligibility for a hybrid schedule of one (1) remote workday per week after a successful 90-day review, based on business and support needs. Standard schedule is Monday through Friday, day shift., Reporting to the Director of IT Operations, this position is part of a collaborative team responsible for supporting and maintaining IT infrastructure across the United States and Canada. The role supports server, endpoint, cloud, network, and application environments to ensure optimal performance, security, and uptime., * Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ticketing system in a timely, professional manner * Document, track, and resolve incidents, including follow-up actions, within the Service Desk platform * Diagnose and troubleshoot hardware, software, and network-related issues * Deliver technical support to users located onsite and fully remote staff. * Manage user accounts (e.g., password resets, permissions, distribution groups, MFA) * Escalate complex issues to Tier 2/3 support as needed * Install, configure, image, and maintain desktops, laptops, mobile devices, and peripherals * Ensure endpoint security tools and required applications are installed and functioning properly * Assist with software deployment, updates, and patching * Support network printers and related peripherals * Perform hardware upgrades and repairs (memory, storage, etc.) * Provide end-user training and guidance on IT best practices * Maintain and update technical documentation * Work independently with minimal supervision * Perform other duties as assigned Mindset & Approach * Maintain a strong customer-first focus while delivering technical support * Demonstrate strong organizational, prioritization, and multitasking skills * Adapt effectively in a fast-paced, dynamic environment * Embrace challenges, learn from feedback, and continuously improve, * Hybrid schedule: 1 remote day per week after 90 days, subject to business needs * Travel required to support locations across the United States and Canada * Ability to lift up to 40 lbs and assist with equipment setup, relocation, and disposal * Participation in hands-on IT infrastructure and deployment projects Our Workplace: Employees shall work in a non-hostile work environment. 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