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# Desktop Support Analyst

- **Company:** i3 International LLC
- **Location:** Clark, NJ, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Bomgar, Microsoft Office, Network Connections, Azure Active Directory, Remote Service Software, Software Engineering, TCP/IP, Wi-Fi Technology, Cisco, Servicenow
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8b615dfee40ab5e2

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree in a related field OR 3-5 years of proven Desktop Support experience

 * Strong expertise in Windows 11, Mac OS, and Microsoft Office 365
 * Experience with ServiceNow or similar ITSM ticketing systems
 * Hands-on knowledge of Active Directory / Azure AD account administration
 * Experience supporting hardware deployment, imaging, mobile devices (iOS/Android), Cisco IP phones, and Teams Room equipment
 * Solid understanding of TCP/IP, Wi-Fi troubleshooting, endpoint security, and network connectivity support
 * Strong written and verbal communication skills with excellent customer service orientation

Preferred Skills:

 * CompTIA A+ Certification or equivalent technical certification
 * Experience with Bomgar or other remote support tools
 * Knowledge of Microsoft Teams Rooms and conference room AV support
 * Experience mentoring junior support staff / acting as a Level 1 escalation point
 * Multilingual communication abilities

## Description

This role is ideal for a professional with strong experience in Level 2 Desktop Support, Windows 11, Mac OS, Microsoft Office 365, ServiceNow, and Active Directory/Azure AD administration. The selected candidate will be responsible for providing walk-up IT kiosk support, troubleshooting hardware/software issues, supporting enterprise devices and AV systems, and delivering high-quality customer-facing technical support that ensures smooth day-to-day operations across the campus IT environment.


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