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# Salesforce Field Service Cloud Functional Architect

- **Company:** Capgemini
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $115,398.0 - $180,294.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Cloud Computing, Routing, Cloud Services, Salesforce.Com, Systems Integration
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8c3c7ca179e19c5d

## About the Role

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in Salesforce Field Service?, * Strong hands-on experience with Salesforce Field Service Cloud & Service Cloud

 * Solid understanding of WFM concepts (scheduling, routing, forecasting, optimization)
 * Experience with Salesforce Flows, automation, and integrations
 * Excellent stakeholder communication and documentation skills

Preferred:

 * Telecom/Cable industry experience
 * Salesforce FSL or Admin certification
 * Experience supporting large-scale field technician environments

Experience:

 * 8-12+ years overall | 5+ years Salesforce Field Service Cloud

## Description

Remote
Contract (4 months 16 days)
Published 16 hours ago
salesforce certifications
Business Analysis
documentation skills
Salesforce platform
UAT support
problem - solving analytical skills
agile methodology

Seeking a Salesforce Field Service Cloud SME to support Workforce Management (WFM) initiatives for Charter Communications Field Operations. The role focuses on optimizing scheduling, dispatch, and technician productivity by aligning FSL capabilities with business needs., * Act as SME for Salesforce Field Service Cloud supporting WFM and Field Operations

 * Gather and translate business requirements into FSL solutions
 * Configure FSL components: Work Orders, Service Appointments, Scheduling Policies, Service Territories, Skills, and Mobile Workforce
 * Align FSL solutions with WFM goals (capacity planning, utilization, SLA adherence)
 * Partner with Field Ops, Dispatch, WFM, and IT teams
 * Support Agile delivery, UAT, production issues, and continuous improvements


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