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# Change Ticket Coordinator

- **Company:** Leidos, Inc.
- **Location:** Norfolk, VA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $57,850.0 - $104,575.0
- **Contract:** Internship / Graduate position
- **Skills:** Agile Methodology, Artificial Intelligence, JIRA, Computer Networks, Issue Tracking Systems, Information Technology Operations, Workflow Management Systems, Information Technology, Servicenow
- **Published:** August 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bada6900d6cd8f05

## About the Role

* 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
 * Strong attention to detail and organizational skills.
 * Excellent written and verbal communication skills.
 * Ability to work collaboratively in a fast-paced, cross-functional environment.
 * U.S. citizenship and eligibility for government clearance (required for SMIT program)., * Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
 * Experience or Certification with Agile or SAFe Agile processes
 * Experience in government or regulated environments.
 * Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).
 * Associate's or Bachelor's Degree in IT, Engineering, Computer Science, or related field.
 * Experience with catalog design and service intake processes.

## Description

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN)., * Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).

 * Use AI tools to collect, validate, and populate ticket fields.
 * Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
 * Provide status updates for leadership every 2-4 weeks, aligned to sprint cycles.
 * Maintain accurate records for notifications and audit readiness.
 * Collaborate with engineering and project management teams to ensure compliant change data.
 * Identify and escalate issues in the ticket lifecycle.
 * Contribute to continuous improvement of templates, catalog services, and automation workflows.


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