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# PED Systems Analyst

- **Company:** Capgemini
- **Location:** Seattle, WA, United States
- **Experience:** Expert
- **Salary:** $43,984.0 - $105,600.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, JIRA, Payment Systems, Network Troubleshooting, Remote Infrastructure Management, Software Distribution, Splunk, Servicenow
- **Published:** August 14, 2026
- **Apply:** https://www.juju.com/job/00000000gmynjm

## About the Role

* 5+ years of solid experience in technical support, helpdesk operations, retail technology support, or related environments.

 * Experience working in Agile projects.

 * Capable of conceptualizing latest technology landscape requirements and driving technical solutions.

 * Strong understanding of various technology components and their capabilities.

 * Works in a team covering business and technology with representatives from client to produce overall quality delivery.

 * Experience with helpdesk operations and account provisioning processes.

 * Strong analytical thinking to examine system issues, identify root causes, and connect components in an efficient manner.

 * Excellent problem-solving skills to resolve complex technical challenges and provide effective solutions and troubleshooting.

 * Strong knowledge of activities across every phase of delivery from incident management to post-production support.

 * Hands-on experience with ServiceNow, Jira, Meraki, and Splunk.

 * Experience with remote management tools and supporting geographically distributed users and systems.

 * Knowledgeable in software distribution, deployment, and support processes.

 * Experience performing general network troubleshooting and connectivity issue resolution.

 * Ability to work effectively in ambiguous situations and adapt to changing priorities, schedules, and workflows.

 * Strong attention to detail and commitment to operational excellence.

 * Excellent communication skills with experience supporting customers, store partners, and external stakeholders.

## Description

* Navigate stakeholder expectations while ensuring alignment on technical deliverables.

 * Partner with business and technology teams to understand requirements and translate them into technical solutions.

 * Provide support for PED (Pin Entry Device) rollout initiatives across retail environments.

 * Document, maintain, and share detailed resolution steps and technical troubleshooting procedures.

 * Ensure operational stability and minimal downtime of core retail payment systems on a daily basis.

 * Demonstrate empathy towards store partners and proactively identify opportunities to improve support experiences.

 * Establish cross-functional, collaborative relationships with business, technology, and store partners.


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