> Markdown version of [/jobs/ext/265039-voice-and-contact-center-senior-engineer-ehra](https://www.wearedevelopers.com/jobs/ext/265039-voice-and-contact-center-senior-engineer-ehra). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Voice and Contact Center Senior Engineer - EHRA - **Company:** The State Of North Carolina - **Location:** Wake County, NC, United States (Remote available) - **Experience:** Expert - **Salary:** $91,600.0 - $160,299.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), VoIP, Customer Interaction Management (Software), Routing, Session Management, Information Technology, 3-tier Architectures - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dd4bc7f35d878e42 ## About the Role Do you have experience in Network engineering?, Do you have a High school diploma or GED?, * Knowledge of the NICE CXOne Product Suite and other API/event-driven contact center platforms * Strong understanding of complex enterprise VoIP environments, including SBCs, SIP trunking, dial plan session management, and routing * Experience designing solutions that align customer needs with IT's technology roadmap, Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in Computer Science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in network engineering, Associate degree in Computer Science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in network engineering, High School or General Educational Development (GED) diploma and seven years of experience in networking or related area; or an equivalent combination of education and experience. ## Description Are you a forward-thinking Voice Contact Center Senior Engineer who enjoys solving complex challenges and envisioning the future of communication technologies? Join us in transforming how North Carolina's state agencies connect, collaborate, and serve millions. In this role, you'll help design and deliver cutting-edge, cloud-hosted contact center solutions that modernize operations, improve citizen experiences, and support statewide innovation. If you're ready to pair strategic thinking with hands-on engineering to make real impact, we'd love to meet you. What you'll do: * Partner with customer-facing contact center teams to develop and implement technical solutions * Develop and deploy technical standards across agency call center locations * Identify and advocate for new technologies that solve agency business challenges * Identify opportunities to use existing technologies to improve customer and agent experiences * Design and document technical solutions, including architecture, engineering, and operational plans * Ensure adequate system capacity for projected business growth * Develop standard operating procedures for technical support * Serve as a subject matter expert on complex, multi-phase platform migrations About the Division: The Network and Telephony Engineering group is responsible for the design and engineering of enterprise-wide and agency-specific Voice and Contact Center technologies. To ensure effective and reliable solutions, the team provides customer consultation, gathers service requirements, supports business planning with agencies, and leads both business and technical planning for service migrations and upgrades. The group also oversees project management for new service deployments and provides technical management for ongoing deployments, including improvement and capacity planning. Team members support the Service Director and Service Owner in managing vendor contracts and serve as Tier 3 technical support for resolving complex issues related to Voice and Contact Center technologies. This team operates within the Enterprise Operations Division of DIT. ## Related Videos - [Software Security 101: Secure Coding Basics](https://www.wearedevelopers.com/videos/220-software-security-101-secure-coding-basics) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)