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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** JPMorgan Chase & Co. - **Location:** Plano, TX, United States - **Contract:** Permanent contract - **Skills:** Collaborative Software, Payment Systems, Payment Service Provider, Productivity Software, Runbook, Api Design - **Published:** August 18, 2026 - **Apply:** https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/requisitions/preview/210780938 ## About the Role * Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels * Client-facing experience or experience supporting client implementations and service outcomes * Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans * Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups * Project management skills, including managing scope, timelines, dependencies, and risks * Experience working with technical partners to plan implementation activities and cutover readiness * Knowledge of merchant payments, cash management, and/or trade-related payment services (confirm the exact scope) * Ability to assess issues, determine severity, escalate appropriately, and drive resolution within defined ownership * Proficiency with standard desktop productivity tools and collaboration platforms Preferred qualifications, capabilities and skills * Knowledge of API-based onboarding and digital product implementations * Familiarity with payment processing operations, back-office workflows, and transaction reporting concepts * Experience supporting multiple product families or regions and coordinating stakeholder readiness across them * Experience creating repeatable migration frameworks, templates, or playbooks to improve consistency * Experience partnering with governance and risk stakeholders to document controls and approvals for migrations * Experience in complex, multi-stakeholder environments with concurrent delivery timelines * Additional language skills relevant to the client base (if applicable) - TBD ## Description Shape how clients experience complex platform and channel changes by designing clear, dependable migration approaches. In this role, you'll partner across product, implementation, technology, and client-facing teams to reduce risk and improve outcomes. You'll bring structure to ambiguity, align stakeholders, and translate requirements into practical plans. If you enjoy working across teams and owning delivery-ready designs, this role offers broad impact and visibility. As a Migration Design Manager in the payments migration team, you design end-to-end migration approaches for client-impacting system and digital channel changes. You partner closely with product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. You create clear documentation and lead working sessions that align stakeholders on scope, timelines, dependencies, and readiness., * Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs * Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria * Lead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-making * Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints * Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups * Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners * Serve as an escalation point for migration design questions and issue triage within the scope of the role * Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables * Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications * Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations * Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Enterprise Python: Software That Lives Long And Prosper](https://www.wearedevelopers.com/videos/946-enterprise-python-software-that-lives-long-and-prosper) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [E-Commerce in the Agentic Age: When "Buy" Becomes a Function Call](https://www.wearedevelopers.com/magazine/750-e-commerce-in-the-agentic-age-when-buy-becomes-a-function-call) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)