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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Reliability & Support Specialist Sr. - **Company:** Planned Parenthood Federation of America - **Location:** Nashville, TN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Application Integration Architecture, Continuous Availability, Intrusion Detection and Prevention, Software Maintenance, Systems Development Life Cycle, Release Management, Reliability Engineering, Software Engineering, Software Systems, System Availability, Reliability of Systems - **Published:** August 20, 2026 - **Apply:** https://pnc.wd5.myworkdayjobs.com/External/job/Nashville---601-11th-Ave-North-TN051/System-Reliability---Support-Specialist-SR_R231611-1 ## About the Role Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design, Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting, Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered., Bachelors ## Description At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Systems Reliability & Support Specialist Sr. within PNC's Site Reliability Center, you will work from PNC's Nashville, Tennessee location. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. * Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability. * Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention. * Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization. * Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff. * Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise) - [Autonomous microservices with event-driven architecture](https://www.wearedevelopers.com/videos/1052-autonomous-microservices-with-event-driven-architecture) - [Digital Quality & Trust: The Quality Tree Framework for Responsible AI & Software](https://www.wearedevelopers.com/videos/2015-digital-quality-trust-the-quality-tree-framework-for-responsible-ai-software) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)