> Markdown version of [/jobs/ext/2651515-system-reliability-support-specialist-sr-production-support](https://www.wearedevelopers.com/jobs/ext/2651515-system-reliability-support-specialist-sr-production-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# System Reliability & Support Specialist Sr. - Production Support

- **Company:** The PNC Financial Services Group, Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $86,250.0 - $158,125.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Integration Architecture, Business Logic, Continuous Availability, Intrusion Detection and Prevention, Software Maintenance, Systems Development Life Cycle, Release Management, Software Engineering, Software Systems, System Availability, Reliability of Systems
- **Published:** August 20, 2026
- **Apply:** https://dejobs.org/x/x/CE7AFE91A3D94E3D9E7F1214C808DFBD/job/

## About the Role

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, Architectural Design, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

## Description

* This is a combined role managing the production health of specific applications and overall support in Consumer Operations technical team. Specifically this role includes understanding the business logic and architecture diagram of assigned applications, scheduling standardized maintenance, generating consistency reports, updating certificates, validating application health during change events, maintain data security records, execute business continuity activities.
 * Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
 * Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
 * Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.
 * Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization
 * Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
 * Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

 * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
 * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


## Related Videos

- [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega)
- [The Algorithm That Nearly Killed Me: When Testing Isn't Enough](https://www.wearedevelopers.com/videos/2110-the-algorithm-that-nearly-killed-me-when-testing-isn-t-enough)
- [How to govern Vibe Coding for the Enterprise](https://www.wearedevelopers.com/videos/100290-how-to-govern-vibe-coding-for-the-enterprise)
- [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure)
- [Digital Quality & Trust: The Quality Tree Framework for Responsible AI & Software](https://www.wearedevelopers.com/videos/2015-digital-quality-trust-the-quality-tree-framework-for-responsible-ai-software)
- [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)