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# IT Specialist

- **Company:** Leia Inc.
- **Location:** Nashua, NH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, Software Vulnerability Management, Peripherals, Microsoft InTune, Information Technology, Patch Management, Casper Suite, Laptops, User Administration, User Accounts
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0777a99bd152c213

## About the Role

* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
 * 1-3 years of experience in IT support, IT operations, or system administration roles
 * Experience supporting distributed or international teams
 * Strong troubleshooting skills across Windows and macOS environments
 * Hands-on experience with Microsoft 365 administration
 * Working knowledge of networking fundamentals (DNS, DHCP, VPN)
 * Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar platforms)
 * Understanding of IT security best practices and controls
 * Strong organizational and documentation skills
 * Effective communication and customer service abilities
 * Ability to prioritize tasks and manage multiple requests in a fast-paced environment

## Description

The IT Specialist supports the day-to-day IT operations of the organization (United States and Europe), ensuring reliable, secure, and efficient technology services across all users. This role provides hands-on technical support, manages systems and accounts, and partners with internal teams and external vendors to maintain operational stability.

Core Responsibilities:

 * Provide end-user support for hardware, software, and network-related issues across the organization
 * Troubleshoot and resolve service requests related to Microsoft 365, endpoint devices, and business applications
 * Manage onboarding and offboarding processes, including account provisioning, access controls, and equipment setup
 * Configure, deploy, and maintain laptops, mobile devices, and peripherals
 * Administer Microsoft 365 environment, including user accounts, licenses, and groups
 * Maintain accurate IT documentation, asset inventory, and user records
 * Support identity management, MFA, and security policies
 * Assist with endpoint protection, patch management, and vulnerability remediation efforts
 * Coordinate and collaborate with managed service providers (MSPs) to support service delivery, escalate issues, and ensure alignment with organizational IT standards
 * Coordinate with external IT vendors and service providers to resolve issues and fulfill requests
 * Support IT projects, including system rollouts, office buildouts, and technology upgrades
 * Support the development, documentation, and enforcement of IT policies and procedures
 * Assist in the development, maintenance, and ongoing improvement of our SharePoint based intranet environment


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