> Markdown version of [/jobs/ext/2652185-desktop-support-level-i-1-year-long-project](https://www.wearedevelopers.com/jobs/ext/2652185-desktop-support-level-i-1-year-long-project). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Level - I (1 Year Long Project) - **Company:** IMPEL INTEGRATED TECH SERVICES CORPORATION - **Location:** San Jose, CA, United States - **Experience:** Experienced - **Salary:** $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Macintosh Computers, Apple IOS, Apple Mac Systems, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Network Connections, Remote Desktop Services, Azure Active Directory, TCP/IP, User Environment Management, Wi-Fi Technology, Office365, Microsoft InTune, Laptops, Servicenow - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fee8e3cafe90d89c ## About the Role We are seeking a highly motivated L1 Desktop Support Engineer with 3+ years of experience in End User Computing (EUC). The ideal candidate should possess excellent troubleshooting skills, hands-on experience with Microsoft Intune (MDM) and Apple macOS/Mac Mini environments, and be capable of providing exceptional first-line support to end users. This is a 100% client-facing role, requiring excellent communication skills, strong logical reasoning, and a customer-first approach., * 3+ years of Desktop Support / End User Computing experience. * Strong knowledge of Windows 10 & Windows 11. * Hands-on experience with Microsoft Intune. * Experience with Mobile Device Management (MDM). * Hands-on support experience with Apple Mac Mini, MacBook, and macOS. * Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, Office). * Basic knowledge of Azure AD / Microsoft Entra ID and Active Directory. * Experience using ServiceNow or any ITSM ticketing tool. * Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi). Essential Soft Skills * Excellent verbal and written English communication. * Strong customer service orientation. * Excellent logical reasoning and analytical thinking. * Ability to troubleshoot issues methodically and identify root causes. * Ability to work independently in a client environment. * Professional attitude and presentation. * Strong ownership and accountability. * Ability to work under pressure while maintaining high customer satisfaction. Onsite Expectations The ideal candidate should demonstrate: * Strong customer interaction skills. * Professional appearance and demeanor. * Excellent logical reasoning and decision-making ability. * Ability to quickly understand user issues and provide effective resolutions. * Strong ownership of incidents until closure. * Excellent documentation and communication skills. * Ability to work with minimal supervision in an enterprise environment. ## Description * Provide Level 1 onsite and remote desktop support to end users. * Troubleshoot Windows 10/11 desktops, laptops, and peripheral devices. * Provide support for Apple Mac Mini, MacBook, and macOS devices. * Perform device enrollment, provisioning, and basic administration using Microsoft Intune. * Support Mobile Device Management (MDM) activities for Windows, macOS, iOS, and Android devices. * Install, configure, and troubleshoot Microsoft 365 applications. * Diagnose and resolve hardware, software, printer, network connectivity, and peripheral issues. * Configure new user workstations and perform user onboarding/offboarding. * Perform password resets, account unlocks, and user access support. * Record, update, and manage incidents through the ITSM ticketing system. * Escalate unresolved issues to L2/L3 support with complete documentation. * Adhere to SLA commitments and organizational support processes. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Developers don't need onboarding, do they? 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