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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** Anchor General Insurance Agency, Inc. - **Location:** San Diego, CA, United States - **Experience:** Starter - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Backup and Restore, Information Technology, User Administration - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4dde2cd1ddab8c25 ## About the Role * Associate's Degree in computer sciences or related field from a two-year college or technical school, or equivalent experience. * 1 - 2 years of IT experience, and have a good understanding of computer systems and software. * 1 - 2 years of customer support experience. * Excellent verbal and written communication skills in English to work with other members of the organization directly. * Ability to interact successfully with a variety of people including but not limited to: co-workers, supervisors, managers, internal customers, external customers, vendors and other insurance professionals. * Be detail-oriented and result-focused with total commitment to team success, excellence, and quality assurance. * Possess strong problem-solving skills, be self-directed, and be able to work both independently and in a team environment with general supervision. * Be self-motivated and able to work individually and in a collaborative team environment. * Must demonstrate sound financial judgement and discretion in handling PII information. ## Description The Help Desk Technician I is responsible for delivering timely, customer-focused technical support to internal employees and external customers. This role troubleshoots and resolves hardware, software, and system issues, supports daily IT operations, and collaborates with the IT Operations team to maintain a reliable and efficient technology environment., * Monitor and respond promptly to requests submitted through the ticketing system. * Provide technical support to internal and external customers via phone, email, and in person. * Troubleshoot hardware, software, and system issues by identifying root causes, performing diagnostics, and resolving problems or escalating them to the appropriate support resource. * Guide users through troubleshooting steps and promote self-service where appropriate. * Report recurring or significant issues to the IT Operations team and identify trends that may be addressed through documentation or FAQs. * Document internal procedures and create user guides and training materials, including screenshots and video content. * Assist with system backups and recovery, Active Directory administration, user account management, application installation, configuration, and system troubleshooting. * Assist with the installation, configuration, maintenance, and administration of desktop systems. * Assist with employee workstation setup, desk moves, and office relocations. * Clean, prepare, and maintain computer, monitor, and phone hardware. * Maintain current knowledge of emerging technologies and IT best practices. * Provide accurate time estimates and collaborate with team members on multiple projects. * Participate in the on-call support rotation. * Follow IT department policies, procedures, and standards. * Provide additional support to the IT Operations team and perform other duties as assigned. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Chaos in Containers - Unleashing Resilience](https://www.wearedevelopers.com/videos/1065-chaos-in-containers-unleashing-resilience) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Integrating backups into your GitOps Pipeline](https://www.wearedevelopers.com/videos/757-integrating-backups-into-your-gitops-pipeline) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)