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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer and Technical Support Specialist - **Company:** QT Medical, Inc. - **Location:** Diamond Bar, CA, United States - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Cloud Computing, Qt (Software), Software Tools, Tablet Computers - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f8c9bde2c5e89cda ## About the Role * Education: Bachelor's Degree in any field. * Experience: Minimum of 1 year of experience in technical support, customer service, field support, or a related customer-facing role. * Communication & Language: * Fluent in English (both written and spoken) with clear, professional communication skills. * Strong interpersonal skills with a friendly, patient, and proactive attitude when interacting with prospective clients and internal teams. * Technical Proficiency: * Tech-savvy and comfortable learning new hardware and software tools. * Familiar with smartphones, tablets, and cloud-based management systems. * Hands-on familiarity with iOS, Android and Windows operating systems. * Travel & Events: Willingness and ability to travel across the U.S. for trade shows, product demos, and field visits. * Mindset: Self-motivated, enthusiastic, results-driven, and excited about starting or building a career in the medtech industry. Preferred * Experience working in customer support, technical assistance, or sales support in the medical device / healthcare field. * Experience presenting, demonstrating products, or interacting with crowds at trade shows, events, or customer workshops. ## Description As a Customer and Technical Support Specialist, you will play a crucial role in supporting our pre-sales initiatives and ensuring overall customer success. In this dynamic, customer-facing position, you will demonstrate our revolutionary PCA 500 system to prospective clients, assist the sales team with technical questions, and serve as a technical brand ambassador at trade shows. You will act as a key contact point between prospective & existing customers, sales peers, product management, and our R&D team to help convert leads, train users, and ensure a seamless customer experience., * Pre-Sales & Technical Support: Assist the sales team during pre-sales engagements by delivering product demonstrations and providing technical support for inquiries regarding QT Medical's ECG systems and its related service. * Trade Show & Event Representation: Attend medical trade shows, conferences, and sales events to demonstrate our products live, engage prospective buyers, and help generate sales leads. * Customer Onboarding & Training: Help new and prospective clients learn how to use company products, navigate the cloud dashboard and Apps, and resolve initial setup issues. * Field & On-Site Service: Travel to client and prospect sites for on-site technical service, including demo installations, routine maintenance, and basic troubleshooting. * Cross-Functional Collaboration: Serve as a team resource, collaborating closely with Sales, R&D, Product Management, Customer/Technical Support, and Finance to share user feedback and resolve issues. * Operations & Compliance: Follow established communication procedures, company guidelines, and operational policies. * Order fulfillment: Follow established procedures and standards to process and complete daily order fulfillment accurately and efficiently. * Other Duties: Perform additional support, service, and administrative tasks as assigned by leadership. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [ Secure Code Superstars: Empowering Developers and Surpassing Security Challenges Together](https://www.wearedevelopers.com/videos/422-secure-code-superstars-empowering-developers-and-surpassing-security-challenges-together) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Old tools, new tricks](https://www.wearedevelopers.com/videos/1916-old-tools-new-tricks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)