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# IT Desktop Support

- **Company:** TALENTBURST
- **Location:** Phoenix, AZ, United States
- **Salary:** $41,600.0 - $43,014.0
- **Contract:** Permanent contract
- **Skills:** Comptia Cloud+, Microsoft Windows, Active Directory, VoIP, Cisco Systems VPN Client, CompTIA Network+, Issue Tracking Systems, Citrix Systems, Connectivity Problems, Comptia Server+, Comptia Mobility+, Information Technology, Laptops, Servicenow
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d659efd1d6a4054e

## About the Role

* Associate's Degree in IT or relevant field., * 1+ year hardware support experience
 * 1+ year in person, customer facing IT support
 * Strong troubleshooting and communication skills

Preferred Experience:

 * Manage incoming requests through ticketing system among team
 * Experience using ServiceNow to manage assigned tickets

Preferred Certifications

 * CompTIA ITF+
 * CompTIA A+
 * CompTIA Network+
 * CompTIA Server+
 * CompTIA Cloud+
 * CompTIA Mobility+

Physical Requirements

 * Ability to lift and move equipment up to 40 pounds

## Description

* The Field Service Technician - IT provides hands-on technical support for end users at the Tolleson, Arizona site.
 * This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and infrastructure-related issues in a fast-paced, production environment.
 * The ideal candidate brings strong customer service, solid technical knowledge, and the ability to work independently while collaborating with cross-functional IT teams., * Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment
 * Troubleshoot and resolve hardware, software, and network connectivity issues
 * Perform Active Directory administration tasks
 * Support Windows 11 and Microsoft 365 environments
 * Provide limited support for corporate mobile devices
 * Troubleshoot Cisco VPN and Citrix issues
 * Provide remote support using tools such as LogMeIn
 * Perform device imaging and deployment (USB/PXE)
 * Maintain asset inventory and documentation
 * Support printer and IP telephony systems
 * Coordinate hardware ordering and deployment
 * Manage and update tickets in ServiceNow
 * Assist with IT projects and Smart Hands support, Performance is measured through key performance indicators, SLA adherence, customer service quality, and priority matrix compliance. The successful candidate will:
 * Deliver excellent customer service
 * Adhere to all service management principles, processes, and guidelines
 * Interact professionally with customers, peers, managers, and SMEs
 * Take ownership of follow-ups and communicate progress consistently
 * Demonstrate strong communication, technical knowledge, organization, and multitasking skills.
 * Provide timely and effective resolution/fulfillment of requests


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