> Markdown version of [/jobs/ext/2652896-senior-support-engineer](https://www.wearedevelopers.com/jobs/ext/2652896-senior-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Engineer - **Company:** Montra, Inc. - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Bash Shell, Software as a Service, Cloud Computing, Linux, Python (Programming Language), Meter Data Management (Flow Meters), Windows PowerShell, Software Engineering, Scripting, Sonicwall, Information Technology, Casper Suite, Application Client, Network Server - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=95a7490029b222d2 ## About the Role * At least 4 years of experience in technical/engineering support in IT, with a track record of owning complex, escalated issues * Strong technical proficiency in MacOS and Windows computer systems in an enterprise environment * Technical experience with MacOS MDMs (Mosyle, Jamf, Kandji, etc.) and Apple Business Manager technologies * Excellent knowledge of our supported software, services, and technologies, with the judgment to diagnose issues outside documented playbooks * Demonstrated ability to mentor and guide less experienced engineers * Strong interpersonal skills, comfortable being the technical voice with clients and vendors on high-pressure issues * Passion for teamwork, continuing education, problem solving, and exceptional customer service * Ability to learn quickly and adapt to changing requirements * Strong written and oral communication skills * Outgoing, organized, detail-oriented, dependable, and flexible, * Over 6 years of experience in technical/engineering support in IT * Microsoft Certified Professional status * Technical support experience with Microsoft 365, Graph and Azure * Experience with Cisco Meraki, Ubiquiti, SonicWall, and NordLayer, technologies * Technical experience with servers/VMs (Linux, Windows) * Technical experience with scripting a plus (PowerShell, Bash, Python), * Bachelor of Science or Engineering in EE/CS/CE. In lieu of degree, 6 years of relevant work experience., * You have a passion for delivering great customer service. * You like innovating for reliability, availability, and security. * You're motivated by challenging the status quo of how IT gets managed. * You thrive in the fast pace of a growing company. ## Description We're SOC 2 Type II certified, HIPAA compliant, and have landed on the Inc. 5000 list of fastest-growing private companies two years running. We're looking for smart, motivated people with upbeat energy and a real passion for serving our customers well - people who want to get things done, but who are also curious enough to find new ways to automate and accelerate the work we do. Who You Are: Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 engineers turn to when a problem needs deeper root-cause work - while also mentoring less experienced engineers and helping shape how we deliver support as we scale. This role suits an experienced problem-solver who's comfortable being the calm, capable voice with clients on complex or high-visibility issues, and who wants a hand in improving the processes and tools behind the work, including our Via platform. What You'll Do: * Solve Tier 2/3 support issues using structured root-cause and problem-management processes to resolve them within SLA. * Serve as a technical escalation point and collaborate with other support engineers, providing guidance on complex troubleshooting. * Manage, maintain, and troubleshoot client software, systems, networks, cloud, security, and SaaS services. * Collaborate with support staff, engineering, software development, field technicians, and external vendors to resolve service issues. * Act as the primary externally facing point of contact with customers and vendors on complex or high-visibility issues. * Act as an internally facing point of contact to escalate issues and communicate resolution status. * Lead documentation of core processes and drive measurable improvements in the cost and speed of delivery. * Partner with our software development team, providing technical input to shape improvements to our Via platform. * Oversee and execute planned maintenance work, minimizing impact to client services. * Prepare and present service monitoring reports and technical findings to management. * Participate in ongoing manufacturer and certification training, and help build training materials for junior engineers. ## Related Videos - [JavaScript? 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