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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist (Temporary Position) - **Company:** Sanametrix, Inc. - **Location:** Washington, DC, United States - **Salary:** $47,840.0 - $56,160.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, CompTIA Network+, CompTIA Security+, Computer Networks, Data Migration, Desktop Computing, Desktop Virtualization, Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Security Software, Software Distribution, Peripherals, Patch Management, Laptops, Servicenow - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e894966086e27c1f ## About the Role · Must be able to obtain and maintain a 6C Public Trust security clearance. · Bachelor's degree in a technical discipline with three (3) or more years of technical support experience or five (5) or more years technical support experience without a degree. Technical support is defined as experience with current desktop and laptop computers and various operating systems to include one or more of the following: Windows 11, Mac OS 15, and Microsoft Office suite. * Experience using ticketing system (preferably ServiceNOW) * Strong customer service and equipment support skills * Strong written and oral communications Desired Skills, Qualifications, Certifications: · Dell Certified Technician · Help Desk Institute (HDI) · CompTIA A+ · CompTIA Network+ · CompTIA Security++ · BA/BS in a technical discipline · MCSA: Windows 11 · MCSE: Desktop Infrastructure · MCDST: Microsoft Certified Desktop Support Technician · ITIL Certification ## Description Sanametrix is currently identifying qualified candidates for a temporary on-site Desktop Support Specialist position located in Washington, DC. The position is expected to last six-months, but may have the option to extend., * Provide Tier 1 and Tier 2 end-user support. * Deploy, configure, troubleshoot, and replace laptops, peripherals, and software. * Support Windows 11, Microsoft 365, Active Directory, VPN, and ServiceNow. * Perform device imaging, data migration, refresh, and onboarding support. · Maintain a professional attitude and appearance, while consistently providing excellent customer service. Examples of these qualities are a good work ethic, assisting team members when needed, and being a positive contributor to the workplace environment. · Consistent, dependable customer service to clients and colleagues in person, on the phone, in written communications, and on video communications. · Able to work well under pressure and to meet deadlines with calm and poise. · Relocate IT equipment including desktop computers, monitors, portable data storage devices, and other general peripherals. · Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required. · Connect and configure IT devices to use computer networks. · Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management. · Develop end-user documentation and instructions. · Contribute knowledge and updated information to maintain the Desktop Support SOPs and Training manuals for support. · Use an IT ticket system, is responsible for receiving and tracking trouble tickets and requests, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system. · Stay in regular communication throughout the day with other tiers of support and Management staff. · Participates in troubleshooting of issues with the drive towards root cause identification. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)