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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Gladstone - **Location:** New York, NY, United States - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Backup Devices, VoIP, Software as a Service, Cyber Security, Information Systems, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Networking Basics, Cloud Services, Wi-Fi Technology, Software Troubleshooting, Peripherals, Information Technology, Gsuite - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ae70b61288ef5843 ## About the Role * Currently pursuing an associate or bachelor's degree in Computer Science, Information Systems, Cybersecurity, Information Technology, or a related field is strongly preferred. * Relevant technical coursework, certifications, internships, labs, personal projects, or equivalent hands-on experience. * Working knowledge of Windows, macOS, Microsoft 365, or Google Workspace. * Basic understanding of networking, cybersecurity, MFA, cloud services, and user-account management. * Strong troubleshooting, communication, organization, and customer-service skills. * Ability to explain technical information clearly to nontechnical users. * Ability to manage multiple requests, follow procedures, and meet deadlines. * Willingness to learn new platforms, accept coaching, and grow within the company. * Availability during agreed business hours and ability to travel to NYC client sites when required. Preferred Experience * Help-desk ticketing, remote support, RMM, or endpoint-management platforms. * Experience working in a professional environment. * CompTIA A+, Network+, Security+, Google, Microsoft, or similar certification. * Supporting a small business, nonprofit, school, or managed-services provider. ## Description Gladstone Technology Solutions is seeking a dependable and motivated IT Support Technician I to provide frontline technical support to our clients. This position is ideal for a current college student pursuing a degree in Computer Science, Information Systems, Cybersecurity, Information Technology, or a related field who wants to gain practical, hands-on experience. The technician will resolve Tier 1 support requests, assist with technology projects, maintain accurate documentation, and escalate complex issues when necessary., * Respond to support requests through our ticketing system, email, and phone. * Troubleshoot Windows, macOS, printers, mobile devices, software, email, and connectivity issues. * Support Microsoft 365, Google Workspace, VoIP, and cloud-based applications. * Assist with employee onboarding, offboarding, account creation, password resets, and access changes. * Install, configure, update, and maintain computers, software, and peripherals. * Monitor endpoint health, cybersecurity alerts, backups, patches, and device compliance. * Perform basic network and Wi-Fi troubleshooting. * Assist with onsite installations, equipment deployments, and client projects. * Document troubleshooting steps, solutions, client systems, and recurring issues. * Follow security procedures and protect confidential client information. * Escalate unresolved or higher-risk issues with clear documentation. * Use approved AI and automation tools responsibly to improve research, documentation, and service delivery. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)