> Markdown version of [/jobs/ext/2653323-senior-it-project-manager](https://www.wearedevelopers.com/jobs/ext/2653323-senior-it-project-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT project Manager - **Company:** Virtual, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $120,640.0 - $128,960.0 - **Contract:** Temporary to permanent - **Skills:** Software as a Service, Product Software Implementation Methods, Systems Integration, Information Technology - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=84b56d9be3a770d9 ## About the Role * PMP certification. * 5+ years of project management experience managing IT projects. * Demonstrated ability to successfully manage customer-facing technology projects. * Excellent verbal and written communication skills, including the ability to lead meetings and communicate confidently with customers. * Strong organizational skills and the ability to manage multiple projects, priorities, and deadlines simultaneously. (20+ or as needed) * Demonstrated ability to work independently and make sound decisions with limited supervision. * Comfortable working in a 100% remote environment. * Comfortable appearing on camera and leading or participating in video meetings on a regular basis. * Comfortable working directly with customers, including executives, business stakeholders, IT leaders, administrators, and technical resources. * Strong problem-solving, risk-management, and stakeholder-management skills. Preferred Qualifications * Bachelor's degree from an accredited college or university. * Experience managing software implementation, deployment, or SaaS onboarding projects. * ITIL certification or demonstrated knowledge of ITIL practices and IT service management. * Experience with Freshworks products, particularly Freshservice ITSM. * Experience implementing or supporting ITSM, service desk, help desk, or enterprise workflow platforms. * Experience working for a consulting, professional services, systems integration, or technology implementation organization. ## Description In this role, you will work directly with customers, consultants, technical resources, and internal stakeholders to ensure projects are delivered successfully, on schedule, and with a high level of customer satisfaction. The ideal candidate is an experienced IT project manager who communicates clearly, takes ownership of their work, and is comfortable managing projects independently in a fully remote environment. This is a highly visible, customer-facing position. You should be comfortable leading meetings by video, communicating with stakeholders at multiple organizational levels, managing expectations, identifying risks, and keeping projects moving forward without requiring significant day-to-day oversight. The role requires a high degree of self-direction, dependability, responsiveness, and comfort collaborating with geographically distributed customers and team members. Day-To-Day Duties and Responsibilities * Manage multiple customer-facing software implementation and onboarding projects from kickoff through completion. * Develop and maintain project plans, timelines, milestones, action items, dependencies, and deliverables. * Lead customer kickoff meetings, status meetings, project reviews, and other project-related discussions via video conference. * Serve as a primary point of coordination between customers, consultants, technical teams, and other project stakeholders. * Establish clear project expectations, roles, responsibilities, and communication practices. * Monitor project scope, schedules, risks, issues, and resource requirements. * Proactively identify potential project delays or challenges and drive appropriate resolution. * Communicate project status clearly and professionally to customers and internal stakeholders. * Manage customer expectations while maintaining strong, productive relationships throughout the implementation lifecycle. * Coordinate technical and business activities required for successful software deployments. * Maintain accurate project documentation, meeting notes, decisions, action items, and status reporting. * Facilitate issue escalation and ensure appropriate stakeholders are engaged when necessary. * Help drive projects toward successful customer adoption and transition following implementation. * Work autonomously in a remote environment while maintaining strong communication and accountability., A successful Project Manager in this role will: * Take ownership of projects and drive them forward without waiting for direction. * Establish credibility and trust with customers early in the engagement. * Keep customers and internal teams informed, organized, and aligned. * Recognize project risks early and proactively address them. * Run efficient, professional customer meetings. * Maintain control of scope, schedules, deliverables, and action items. * Balance customer needs with project objectives and available resources. * Help create a positive implementation experience that strengthens long-term customer relationships. ## Related Videos - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)