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# Help Desk Support

- **Company:** Nabholz Construction Services
- **Location:** Conway, AR, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Dynamic Host Configuration Protocol, Text Processing, Domain Name System (DNS), Electronic Mailing, Cloud Services, Network Routers, Computer Equipment, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6b8b93503fa7206c

## About the Role

* Associate degree - Info systems or Business or related field preferred.
 * 1+ years' experience in IT field.
 * Familiar with a wide variety of Info Systems concepts, practices, and procedures.
 * Working knowledge of IT systems, e.g., Windows, Microsoft 365, iOS, etc.
 * Basic understanding of AD, DNS, DHCP for end-user needs.
 * Understanding of routers, switches, wireless, and security technologies
 * Strong interpersonal skills and problem-solving ability.
 * Excellent verbal/written communication/presentation and negotiation skills.
 * Excellent troubleshooting and diagnostic skills.
 * Positive and must work well in a team.
 * Provide consistent, high-quality support to all customers.
 * Helpful and proactive manner with a service orientation.

Physical Demands:

 * Ability to continuously sit, stand, or walk.
 * Ability to bend, squat, climb stairs, ladders, and lift occasionally.
 * Ability to lift up to 25 pounds occasionally.

## Description

Provides support to all end users on a variety of issues. Identifies, researches, and resolves end user technical problems. Requires wide degree of creativity and latitude. Conforms to corporate policies and procedures, upholds ethical standards, and exemplifies corporate values, with an emphasis on integrity and service., * Respond to requests for technical assistance in person, via phone, chat, or email.

 * Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and cloud services.
 * Research questions using available information resources.
 * Advise user on appropriate action.
 * Follow standard help desk procedures.
 * Follow up with customers and users to ensure complete resolution of issues.
 * Redirect problems to correct resource.
 * Identify and escalate situations requiring urgent attention.
 * Track and route problems and requests and document resolutions.
 * Provide technical assistance to computer users.
 * Regional travel to office or job sites may be required.

 * This job is safety sensitive for medical marijuana purposes.
 * All other tasks as assigned.


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