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# Remote - Application Support Specialist I

- **Company:** ABS Kids
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $39,520.0 - $41,600.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Software as a Service, Microsoft Office, Microsoft PowerPoint, ServiceNow IT Service Management, Information Technology
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=690b6ecbb03b5f99

## About the Role

* 1+ years' experience supporting business SaaS applications
 * Proficiency in MS Office suite of applications (Outlook, Word, Excel, PowerPoint)
 * Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
 * Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
 * Knowledge and experience of customer service practices related experience and training in troubleshooting and providing Tier 1 Helpdesk support
 * Strong communication and customer service skills, both oral and written

## Description

* User account adds, moves, and changes within business SaaS applications
 * Provide Tier I application support to end users
 * Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls
 * Track and document all support requests, from receipt to resolution, within the IT ticketing systems
 * Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)
 * Document and escalate priority technical issues to IT Systems leadership, other internal groups, or external vendors
 * Stay current with business application use, changes, and updates
 * Recommend expanded or improved use of business applications
 * Create and maintain application use and support documentation
 * Other duties as assigned


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