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# Desktop Support Analyst

- **Company:** AllSTEM Connections
- **Location:** Sacramento, CA, United States
- **Salary:** $54,080.0 - $56,160.0
- **Contract:** Temporary contract
- **Skills:** Data Analysis, Microsoft Office, Microsoft Operating Systems, Network Monitoring, Software Engineering, Mobile Computing
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=24105486ee754290

## About the Role

* High School completion or equivalent
 * Preferred: Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.

License/Certification:

 * Preferred: Assorted IT software training/learning certifications

Experience Required: 1 year of IT service/help desk operations experience

Pay: $26.00 - $27.00 per hour

## Description

* Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment.
 * In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems.
 * Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems;
 * Takes appropriate action (e.g. phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g, system outages, software rollouts, down servers, application failures, etc).
 * After-hours analysts provide support after core hours.
 * Contacts On-call support for urgent issues on applications used by clients.
 * Administers active 2-way communications and "knowledge transfer" within assigned team/function, both planned/advance notice and real-time.
 * Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents.
 * Correlate multiple customer issues identified with alarms/alerts received to eliminate duplication of events
 * Monitor network devices, interfaces and applications through intelligent devices and automated programs across the enterprise for alarms/alerts received from incidents, unauthorized or failed changes.
 * Manage alarms and alerts received from existing monitoring programs using previously defined business rules.
 * Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.


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