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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Temporary Helpdesk Engineer - **Company:** Forbes, Incorporated - **Location:** Jersey City, NJ, United States (Remote available) - **Experience:** Experienced - **Salary:** $83,200.0 - $93,600.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, System Configuration, Identity and Access Management, Network Connections, Wireless Access Point, Mobile Os, Software Troubleshooting, Information Technology, User Administration - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=236a94b982549c77 ## About the Role * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience. * 2 to 4+ years of IT support experience in a corporate or enterprise environment. * Experience troubleshooting email systems, collaboration platforms, and identity and access management tools. * Strong understanding of account provisioning, password resets, and MFA troubleshooting. * Experience supporting network connectivity and wireless access in corporate environments. * Working knowledge of device management tools for Windows, macOS, and mobile operating systems. * Experience with conference room technology and onsite hardware support. * Familiarity with endpoint protection and security awareness practices. * Ability to lift and move equipment for setup, shipping, and receiving. * Strong customer service orientation, with clear communication for both technical and non-technical users. * Ability to prioritize multiple tickets, manage time, and follow up to resolution. * Detail-oriented with strong troubleshooting, documentation, and problem-solving skills. * Ability to work with infrastructure and security teams on escalations and projects. * Adaptable in a fast-paced environment with shifting priorities. * Relevant certifications such as CompTIA A+, Network+, or ITIL (preferred). ## Description Forbes is seeking a Temporary Helpdesk Engineer, a hands-on technical support role within Forbes' Corporate Technology team. This position provides day-to-day technical support to employees, resolves hardware, software, and access issues, and supports the corporate systems that keep the office running. It reports to the Principal Manager, Corporate Solutions and works closely with the Infrastructure team. This is a temporary assignment. This position requires in-office presence at our Jersey City, New Jersey headquarters five days per week. Daily work includes hands-on desktop support, conference room technology checks, and equipment logistics for new hires, so a strong in-person, customer-facing presence is essential., Onsite and desktop support * Perform daily checks of conference room technology, including Zoom Rooms, displays, cameras, microphones, and control systems, and fix issues before meetings start. * Provide onsite desktop support, including hardware setup, configuration, troubleshooting, and repairs. * Manage equipment inventory and handle shipping and receiving, including imaging and preparing devices for new hires. * Support onboarding and offboarding with device provisioning and collection. Helpdesk and systems support * Respond to and resolve daily IT tickets for user access, devices, software, and network connectivity. * Provide support for email, collaboration tools, and identity and access management, including account provisioning, password resets, and MFA. * Troubleshoot authentication, access, and wireless connectivity issues, escalating complex problems to senior engineers. * Set up and configure end-user devices and handle mobile device management (MDM) tasks, including enrollment, compliance, and troubleshooting. * Work with the Infrastructure team on system maintenance, patching, monitoring, and incident response. * Document solutions and maintain knowledge base articles, and keep a high standard of professionalism and customer service. Projects * Take on onsite projects and hands-on initiatives as needed, such as equipment rollouts, device refreshes, and office moves. * Identify recurring issues and support process, automation, and user experience improvements. ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)