> Markdown version of [/jobs/ext/2653548-end-user-computing-spec-i](https://www.wearedevelopers.com/jobs/ext/2653548-end-user-computing-spec-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Spec I - **Company:** University of Florida - **Location:** Gainesville, FL, United States - **Experience:** Experienced - **Salary:** $39,853.0 - $43,826.0 - **Contract:** Permanent contract - **Skills:** Macintosh Computers, File Systems, Issue Tracking Systems, Network Connections, Software Configuration Management, User Environment Management, Windows Desktop, Wireless Networks, Mobile Os, Peripherals, Laptops, User Accounts - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bbb0800deb52a5a2 ## About the Role Associate's degree; or a high school diploma or equivalent and two years of relevant experience., * Associate's degree; or a high school diploma or equivalent and two years of relevant experience. * Must be able to lift and move equipment up to 30 pounds * Requires walking, bending, and crouching to install devices in offices or labs PREFERRED: * It is strongly preferred that candidates will have completed college level network systems administration coursework or possess an equivalent certification, such as a current A+ certification * Preferred candidates will possess superior interpersonal communication skills * Experience in a customer service environment or academic institution * Demonstrated excellence in customer service, both in-person and over the phone * Familiarity with Windows, Mac, and mobile operating systems * Experience using ticketing systems and asset tracking tools ## Description The Student Health Care Center (SHCC) at the University of Florida is seeking an End User Computing Specialist I to join our team. The End User Computing Specialist I supports computer users by configuring and troubleshooting desktops, laptops, mobile devices, printers, desktop telephony, and related peripherals. This position assists with network connectivity, initial system access, and provides direct support to resolve hardware and software problems. The specialist ensures users have the tools and access they need to complete their work and escalates complex issues when necessary. This position focuses on providing responsive, customer-centered service to help maintain end-user productivity. The key responsibilities of the position include the following: * Accepts and logs support calls, provides first-level research and resolution and refers to second-level support when higher technical skills are required to resolve the issue. Telephone and onsite support for network, desktops, laptops and all mobile devices-software and hardware. Some of these systems may be offsite; transportation is provided. * Provide support for desktops, laptops, mobile devices, telecommunications, and other end user equipment. Connect devices to local and wireless networks and configure them to meet organizational requirements. Perform routine updates, test configurations, and document all steps to ensure repeatability. Work closely with team members to support large deployments or scheduled upgrades. * Facilitate new user accounts and user terminations. Assist users with initial login, file access, and standard software configuration based on assigned roles. Respond to support requests for sign-in problems, permissions, and navigation of frequently used systems. Guide users through first-time setup and verify proper function before closing support requests. * Assist in the implementation of IT related initiatives (OS deployments and divisional relocations, etc.) * Establish direct communication with manufacturers to repair and replace products under warranty. * Record support tasks, resolutions, and device inventory in the assigned ticketing and asset management systems. Tag and track issued devices, keeping records up to date. Ensure accurate documentation to support future troubleshooting and audits. * Other duties as assigned by IT Manager, UF Health IT Liaison, and Epic Builder. Typical Schedule: * Required to work Monday-Friday 7:00 AM-4:00 PM, with possible variations totaling 40 hours/week. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Hacking iOS and Developing for Airbnb with Nicolas Haunold, Software Engineer at Airbnb](https://www.wearedevelopers.com/videos/100361-hacking-ios-and-developing-for-airbnb-with-nicolas-haunold-software-engineer-at-airbnb) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)