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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Implementation Manager (2026-8027) - **Company:** The William Carter Company - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $100,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Interoperability, Scrum Methodology, Software Engineering, Product Software Implementation Methods, Systems Integration, Enterprise Software Applications, Information Technology - **Published:** August 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c9bd7e76cb20f4f0 ## About the Role * Bachelor's degree in Business, Information Technology, Healthcare, or a related field., * 7+ years of implementation management, software delivery, technical project leadership, or customer onboarding experience. * Demonstrated experience leading enterprise software implementations. * Experience coordinating cross-functional teams across Product, Engineering, Sales, Operations, and customer organizations. * Strong understanding of software implementation lifecycles and delivery methodologies. PREFERRED EXPERIENCE * Healthcare technology or healthcare operations experience. * Experience with software integrations, APIs, interoperability, or healthcare data exchange. * Experience working within Agile software development environments. * PMP, Agile, Scrum, or related certifications. * Experience developing implementation processes, templates, or governance practices. * Experience mentoring implementation or delivery professionals. KNOWLEDGE, SKILLS & ABILITIES: * Strong operational leadership and organizational skills. * Excellent analytical and problem-solving abilities. * Ability to drive execution without sacrificing quality. * Data-driven decision-making mindset. * Strong communication and cross-functional collaboration skills. * Ability to lead through influence and clarity. * Ability to understand and facilitate discussions involving APIs, integrations, technical workflows, and implementation dependencies. * Excellent written, verbal, presentation, and facilitation skills. * Strong organizational, planning, and stakeholder management skills. * Ability to manage multiple concurrent customer implementations. * Ability to work independently while exercising sound judgment in a fast-paced environment. PHYSICAL DEMANDS: * Ability to work at a desk for extended periods of time. * Moderate noise work environment. * Ability to maintain focus under multiple priorities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ## Description Working closely with Sales, Product, Engineering, Architecture, Operations, and customer stakeholders, the Senior Technical Implementation Manager ensures successful implementation outcomes by driving alignment, managing risks, coordinating cross-functional activities, and maintaining customer confidence throughout the implementation lifecycle. This role is responsible for implementation leadership-not software development or product ownership-and requires the ability to independently facilitate complex customer implementations with minimal leadership involvement., Customer Implementation Leadership * Lead customer implementations from contract execution through production launch. * Serve as the primary implementation contact for assigned customers. * Coordinate onboarding, implementation planning, testing, launch readiness, and go-live activities. * Build trusted relationships with customer and internal stakeholders throughout the implementation lifecycle. Planning & Delivery Coordination * Develop and maintain implementation plans, milestones, dependencies, risks, assumptions, and action items. * Coordinate implementation activities across Product, Engineering, Architecture, Operations, Sales, and Customer Success. * Maintain implementation visibility through accurate status reporting and project artifacts. * Ensure implementation commitments align with Statements of Work (SOWs) and agreed customer expectations. Customer & Stakeholder Management * Facilitate implementation meetings with customer technical and operational teams. * Communicate implementation status, risks, timelines, and dependencies clearly and professionally. * Validate technical implementation information with Engineering and Architecture before communicating externally. * Maintain strong cross-functional alignment throughout implementation. Risk & Implementation Management * Identify implementation risks, dependencies, assumptions, and blockers early. * Escalate issues appropriately and facilitate timely resolution. * Drive implementation readiness while maintaining customer confidence and delivery visibility. * Coordinate successful transition from implementation into ongoing operational support. Continuous Improvement * Improve implementation templates, standards, and best practices. * Capture lessons learned and recommend process improvements. * Contribute to the continued maturity of CareTria's implementation methodology. * Mentor future implementation team members as the organization grows. ## Related Videos - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Should Tech Managers Be Developers First? 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