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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Calabrio, Inc. - **Location:** Minneapolis, MN, United States - **Experience:** Experienced - **Salary:** $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Online Services, Microsoft Outlook, Collaborative Software, Multi-Factor Authentication, Identity and Access Management, Information Technology Operations, Azure Active Directory, Cloud Services, Microsoft SharePoint, User Provisioning Software, Office365, Software Troubleshooting, Microsoft InTune, Information Technology, Casper Suite, User Administration, Servicenow, User Accounts - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ac1bd0c9ab3bcf07 ## About the Role The successful candidate will combine strong desktop support capabilities with experience managing Microsoft 365, Microsoft Entra ID (Azure Active Directory), Multi-Factor Authentication (MFA), and related security technologies. This role requires excellent troubleshooting skills, attention to detail, and a commitment to delivering exceptional customer service in a fast-paced enterprise environment., * Associate's degree in information technology, Computer Science, or equivalent work experience. * 3+ years of IT support or systems administration experience in an enterprise environment. * Hands-on experience administering Microsoft 365 services. * Experience managing Microsoft Entra ID (Azure Active Directory). * Experience supporting Multi-Factor Authentication (MFA) solutions and modern authentication technologies. * Strong understanding of Windows 11 administration and troubleshooting. * Experience with Intune management, and conditional access. * Experience with MacOS and JAMF. * Strong troubleshooting and problem-solving skills. * Excellent verbal and written communication skills. * Experience with ServiceNow or similar ITSM platforms. * Ability to travel to Minneapolis office 3 days per week. ## Description We are seeking a customer-focused IT Support Technician to join our Global IT Operations team in Minneapolis. This role provides hands-on technical support for employees while also administering and supporting Microsoft's cloud services, identity platforms, and modern authentication technologies., * Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices. * Troubleshoot and resolve issues related to Windows 11, MacOS, Microsoft 365 applications, Teams, Outlook, and endpoint devices. * Support employee onboarding, offboarding, and workstation deployments. * Manage laptop provisioning, asset tracking, and peripheral support. * Document incidents, service requests, and knowledge articles within the ITSM platform. * Escalate complex issues and collaborate with global support teams when required. * Contribute to the long-term ServiceNow roadmap and platform evolution aligned to IT strategy. * Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive. * Configure and manage user accounts, licensing, groups, and permissions. * Support Microsoft Teams collaboration environments and meeting technologies. * Monitor service health and assist with troubleshooting Microsoft cloud services. * Administer Microsoft Entra ID (Azure AD) including users, groups, roles, and access controls. * Manage account provisioning, deprovisioning, and role-based access assignments. * Configure and support Conditional Access policies and identity governance processes. * Troubleshoot authentication, synchronization, and directory-related issues. * Maintain accurate documentation, procedures, and support knowledge articles. * Participate in IT projects, system upgrades, and technology deployments. * Identify opportunities for automation and process improvement., We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio's application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant's requested accommodation with those individuals who have a specific need to know such information. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Robots are coming into the wild! 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