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# IT Desktop Support Technician / EUC Engineer (Field Services)

- **Company:** Allied Llc
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $79,040.0 - $91,520.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, Apple Mac Systems, Application Lifecycle Management, Bomgar, Business Software, Microsoft Outlook, Cloud Computing, Configuration Management Databases, Image Management, System Center Configuration Manager, Citrix Systems, Remote Desktop Services, Azure Active Directory, Enterprise Software Applications, Microsoft InTune, Casper Suite, Laptops, Servicenow
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10d0e90e049bcee9

## About the Role

Technical Skills

 * Strong experience in:
 * Windows & macOS support
 * Imaging tools (SCCM, Intune, Jamf)
 * M365 ecosystem
 * Working knowledge of:
 * ServiceNow ITSM platform
 * Active Directory / Azure AD
 * VDI (Citrix / VMware)
 * Understanding of:
 * Endpoint security and compliance

Soft Skills

 * Strong customer handling and communication
 * Ability to operate in SLA-driven, high-volume environments
 * Analytical troubleshooting and ownership mindset

Experience:

 * Desktop support: 3 years (Required)
 * MAC support: 3 years (Required)

## Description

The Desktop Support Technician will be part of Field Services / Deskside Support and responsible for delivering end-to-end user support services across corporate offices at NY 205, Manhattan., 1. End-to-End User Support (Deskside Support / Field Services)

 * Provide L1 / L1.5 / L2 desktop support for users across:
 * Corporate offices (NY 205 and 501 - both buildings are near to each other).
 * Handle break-fix, service requests, and proactive support
 * Desk-side (Smart hands & feet)
 * Remote (Citrix / Bomgar / remote tools)

 2. ITSM Process Compliance (Core Requirement)
 * Adhere strictly to ServiceNow-based ITIL processes:
 * Incident Management (ticket updates, SLA adherence, escalation)
 * Service Request Fulfillment
 * Proper ticket documentation and ownership
 * Accurate assignment and minimal re-routing
 * Continuous updates until resolution

 3. Software Lifecycle Management
 * Perform software installation, configuration, troubleshooting, and uninstallation
 * Support enterprise applications, including:
 * M365 (Outlook, Teams, OneDrive)
 * Business applications and retail tools
 * Security standards and approved software catalog adherence

 4. Device Imaging & Provisioning (Enterprise Scale)
 * Perform system imaging / re-imaging:
 * Windows (SCCM / Intune / MDT)
 * macOS (Jamf or equivalent)
 * New hire onboarding setups
 * Device refresh & decommission
 * Zero/low-touch provisioning initiatives
 * Maintain baseline configurations aligned with:
 * PVH endpoint management & security policies

 5. Hardware & Asset Lifecycle Management
 * Support and maintain:
 * Laptops, MacBooks, desktops
 * Printers, scanners, POS devices (retail)
 * Maintain CMDB and asset inventory accuracy
 * Coordinate Vendor support and warranty replacements

 6. macOS & Windows Enterprise Support
 * Provide full support across:
 * Windows 10/11 enterprise environment
 * macOS devices (MacBooks, VDI Macs where applicable)
 * OS-level issues
 * Application compatibility
 * VDI / remote desktop issues

 9. Collaboration & Multi-Tower Coordination
 * Work closely with:
 * Global Service Desk
 * EUC / Digital Workplace teams
 * Network, Security, Cloud, and Application teams
 * Escalations and cross-functional incidents
 * Seasonal workload preparedness (finance / retail peaks


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