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# IT Support Analyst

- **Company:** Radiant Industries
- **Location:** El Segundo, CA, United States (Remote available)
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Desktop Computing, Linux, Microsoft Office, Azure Active Directory, Peripherals, Microsoft InTune
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3794cf4d95770dc0

## About the Role

* Bachelor's degree from an accredited institution.
 * 1+ years in a help desk, IT associate, analyst, or similar industry position.
 * Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise).
 * Excellent and effective verbal and written communication.
 * Must have great attention to detail in both issue resolution and proactive follow-up in process improvement.

Desired Skills and Qualifications:

 * 2+ years in a help desk, IT associate, analyst, or similar industry position.
 * Experience with Office 365, Microsoft Entra ID (formerly Azure AD), and/or Intune.
 * Experience with troubleshooting macOS and Linux.
 * Desire to go the extra mile and leave no stone unturned when troubleshooting and reaching solutions.
 * Eager to continuously learn new technologies with an innate sense of curiosity.

## Description

Radiant is seeking a dedicated IT Support Analyst. You will be the first line of support to all end users in the organization for computer, software, hardware, and network issues. This role requires you to be both reactive and proactive, from troubleshooting and solving problems to implementing process improvements for smoother employee experiences. The ideal candidate has a keen eye for detail, excellent customer service skills, and a desire to continuously learn new technologies., * Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals.

 * Manage the support request software system, Jira, to ensure timely and effective issue resolution.
 * Maintain IT inventory including workstations and accessories.
 * Collaborate with other members of IT to complete user-facing projects.
 * Provide smooth and effective onboarding and off-boarding for all employees and contractors.
 * Develop and maintain documentation and processes as the company scales.


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