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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** SNI Companies - **Location:** Plymouth, MN, United States - **Salary:** $72,800.0 - $87,360.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Issue Tracking Systems, System Center Configuration Manager, Software Engineering, Visual Technology, Enterprise Software Applications, Office365, Microsoft InTune, Information Technology, Deployment Automation, Servicenow - **Published:** August 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=08597f6bff121ffb ## About the Role Are you passionate about technology and enjoy helping people solve technical challenges? We're seeking an IT Support Technician to join a collaborative enterprise IT team supporting employees across North America. This is an excellent opportunity for someone with strong customer service skills and a solid technical foundation who enjoys working in a fast-paced Help Desk environment. This is a newly created position with an immediate need and strong potential for extension., * At least 1 year of hands-on IT Help Desk or Technical Support experience. * Strong customer service and communication skills with the ability to support users at all levels, including executive leadership. * Experience supporting Microsoft Windows operating systems and Microsoft 365 applications. * Familiarity with Microsoft administration tools such as Exchange Online, Microsoft 365 Admin Center, and Azure. * Excellent troubleshooting and problem-solving abilities. * Strong documentation and organizational skills. * Self-motivated with the ability to manage multiple priorities in a fast-paced environment. * Ability to maintain confidentiality and professionalism. Preferred Qualifications * Experience with Microsoft Intune, Windows Autopilot, or other endpoint management solutions. * Knowledge of SCCM or similar endpoint management tools. * Experience supporting Active Directory (users, groups, group policy). * Experience using ServiceNow or another IT Service Management (ITSM) platform. * Familiarity with ITIL concepts, project support, or change management processes. * Bachelor's degree in Computer Science or a related technical discipline. Schedule & Work Environment * Hybrid schedule with 3-5 days onsite in Plymouth, MN. * Monday-Friday, 7:00 AM-3:00 PM (Central Time). * 40-hour work week. * One-week monthly after-hours on-call rotation. * Must be able to occasionally lift equipment weighing up to 50 pounds. ## Description As a member of the IT Support team, you'll serve as the first point of contact for employees requiring technical assistance. You'll troubleshoot hardware and software issues, support enterprise technologies, and help ensure a seamless technology experience for end users., * Provide first-level technical support for hardware, software, and application issues across multiple office locations. * Respond to support requests received via phone, email, chat, walk-up, and ticketing system. * Troubleshoot, resolve, and escalate incidents while meeting established service level agreements (SLAs). * Document issues, resolutions, and knowledge articles within the IT service management platform. * Support Microsoft 365 applications, Windows operating systems, and standard business software. * Assist with laptop, desktop, peripheral, and other IT asset deployments and lifecycle management. * Support conference room and audio/visual technology for meetings and events. * Participate in software and hardware rollouts, upgrades, and deployment projects. * Develop user guides, FAQs, and technical documentation for end users. * Participate in a rotating after-hours on-call support schedule. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Robots are coming into the wild! 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