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# IT Support Engineer, Ops Tech Solutions Delivery

- **Company:** Amazon.com, Inc.
- **Location:** Gouldsboro, PA, United States
- **Salary:** $52,000.0 - $85,280.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Data Cabling, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), OSI Models, System Center Configuration Manager, Windows Servers, Network Service, TCP/IP, Transport Layer Security, System Availability
- **Published:** August 3, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-63AF82B2E77A4E086F/

## About the Role

BASIC QUALIFICATIONS - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

 - 2+ years of troubleshooting in a multi-user high availability environment experience
 - 2+ years of PC repair, troubleshooting, deployment and liquidation experience
 - 1+ years of IT client, server, and network service delivery experience
 - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
 - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
 - 2+ years of supporting and maintaining a corporate network environment experience
 - High school or equivalent diploma
PREFERRED QUALIFICATIONS - 2+ years of computer networking experience

 - Experience supporting video conference and teleconference equipment

## Description

Job Duties include, but are not limited to:

 - Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
 - Ensuring infrastructure networking and computing systems remain available during production hours.
 - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
 - Managing local technical projects.
 - Maintaining or creating policies, procedures, and processes.
 - Identifying root-causes of operational issues and process inefficiencies.
 - Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
 - Supporting customers from multiple buildings in the area, as well as remote customers.
 - Traveling within your local or regional area to support our customers.


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