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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Operations Support Associate - **Company:** Epitec, Inc. - **Location:** Dearborn, MI, United States - **Experience:** Expert - **Salary:** $74,880.0 - $79,040.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Databases, IT Management, Information Technology Operations, Networking Hardware, Network Troubleshooting, Linux Servers, Virtualization Technology, Computer Networking Systems, Information Technology, SDN Network, Cisco - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b4080e353f5b9f69 ## About the Role This is a hands-on position requiring strong technical troubleshooting skills, operational support experience, and the ability to work flexible hours, including occasional weekends, to support a multi-shift manufacturing operation., * High School Diploma or GED. * 3-5 years of IT Operations, Technical Support, Help Desk, Infrastructure Support, or Operations Support experience. * Experience troubleshooting hardware, software, network, and operating system issues. * Knowledge of Windows-based environments and enterprise IT support processes. * Experience supporting end users within a production, manufacturing, logistics, warehouse, or industrial environment. * Strong problem-solving and root cause analysis skills. * Experience documenting support procedures and technical solutions. * Ability to work onsite in Dearborn, MI. * Ability to support flexible schedules, multiple shifts, and occasional weekend production requirements. * Strong communication and customer service skills. Preferred Qualifications * Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field. * Experience supporting manufacturing systems, industrial environments, or plant floor technologies. * Experience with Cisco networking equipment. * Experience supporting Windows and Linux server environments. * Exposure to virtualization technologies and enterprise infrastructure operations. * Experience with Industrial IoT (IIoT), mobile device technologies, Android/iOS platforms, or software-defined networking. * Familiarity with incident management, escalation support, and business continuity processes. * Knowledge of manufacturing execution systems (MES) and operational technology environments. ## Description We are seeking a Senior IT Operations Support Associate to provide onsite technical support for a high-volume manufacturing environment in Dearborn, MI. This role will support plant operations by troubleshooting IT infrastructure, manufacturing applications, end-user systems, servers, networks, and operational technology environments. The ideal candidate will have experience supporting mission-critical production systems, responding to incidents, collaborating with cross-functional teams, and ensuring maximum uptime within a fast-paced manufacturing setting., * Provide onsite IT operations and technical support for manufacturing and business users across the facility. * Troubleshoot and resolve issues involving applications, infrastructure, operating systems, hardware, networking, and end-user technology. * Support manufacturing execution and plant floor systems to ensure operational continuity and production uptime. * Coordinate with corporate IT teams and business stakeholders to prioritize support activities and process improvement initiatives. * Participate in incident management activities, including troubleshooting, escalation support, root cause analysis, and business continuity efforts. * Serve as onsite technical support for enterprise teams, including server, database, network, and operations teams. * Maintain and support Windows and Linux server environments across physical and virtual infrastructures. * Support Cisco-based networking equipment and assist with network troubleshooting activities. * Assist with deployment, configuration, maintenance, and support of manufacturing technology solutions and connected devices. * Support modernization initiatives involving Industrial IoT (IIoT), mobile technologies, software-defined networking, and Factory of the Future programs. * Develop, maintain, and update technical documentation, knowledge articles, support procedures, and operational runbooks. * Collaborate with plant leadership, engineering, controls, quality, finance, and production teams to support business objectives. * Assist with workload coordination and support planning as directed by site IT leadership. * Provide after-hours and weekend support when production schedules require. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)