> Markdown version of [/jobs/ext/2655025-application-support-specialist-2](https://www.wearedevelopers.com/jobs/ext/2655025-application-support-specialist-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Specialist 2

- **Company:** Northwestern University
- **Location:** Evanston, IL, United States
- **Experience:** Experienced
- **Salary:** $49,035.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Identity and Access Management, Virtual Private Networks (VPN), Wi-Fi Technology, Enterprise Software Applications, Information Technology
- **Published:** August 14, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/88037411/1

## About the Role

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

 * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
 * 2-3 years experience in application support, technical support, user support, or other support in an information technology environment required., 2 to 3 years

## Description

Diagnoses and resolves medium-complexity technical issues for students, faculty, researchers, alumni, and staff related to Northwestern's enterprise applications and services. Provides first-level support for identity and access management issues. Troubleshoots and resolves technical issues with campus network connectivity issues including WiFi and VPN configuration. Participates in the review and development of support processes and documentation. Provides first-level support during major changes to enterprise applications and services. Activates escalation pathways to second or third level support for complex issues. May coordinate small projects., Strategic Planning

 * Identifies support issue trends for review by senior staff
 * Recommends changes to processes to increase efficiency and effectiveness of teams and applications.
 * Recommends changes to unit practices and procedures to improve service levels and customer experience.

Administration

 * Documents activities, events and materials used in troubleshooting and support activities.
 * Participates in the testing of knowledge base articles
 * Tests and provides feedback on recommended technical support practices for new applications and services and/or major changes to existing applications and services

Performance

 * Provides troubleshooting/triage assistance to end users in a courteous and professional manner for in-person, phone, and email requests.
 * Recommends solutions to general problems, questions, and inquiries encountered by clients according to estblished practices.
 * Identifies and escalates medium-to-complex issues along existing escalation pathways as appropriate.

Miscellaneous

Perform other duties as assigned


## Related Videos

- [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication)
- [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai)
- [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications)
- [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)