> Markdown version of [/jobs/ext/265515-it-support-technician-l1-l2](https://www.wearedevelopers.com/jobs/ext/265515-it-support-technician-l1-l2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician (L1/L2)

- **Company:** E. J. Group, LLC
- **Location:** Whitestown, IN, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Software Documentation, Issue Tracking Systems, Network Configuration and Change Management, Computer Equipment
- **Published:** May 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e10a2bc769047bd8

## About the Role

Do you have experience in Windows?, * Thermal Label printer: 2 years (Preferred)

 * Handheld PDA device support : 2 years (Preferred)
 * Computer hardware: 2 years (Preferred)
 * Service level Agreement: 2 years (Preferred)

License/Certification:

 * CompTIA A+ (Preferred)

## Description

L1 support for our Indiana warehouse. The shift hours are flexible including weekend and night shift. Also, the shifts will rotate Quartey.

Detail Job Description.

 * As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
 * Zebra Thermal Label printer experience, Handheld PDA device support experience is needed.
 * Support the installation, configuration and administration of client hardware and software and operating systems
 * Provide support for activities that can be planned, such as network configuration, updates, and rollouts
 * Support users with the installation and configuration of smartphones
 * System documentation / FAQ and Knowledge Base
 * Registration of service requests
 * Documentation of inquiries and faults in a ticket system
 * Skills include Zebra printer support, windows support etc.
 * If CompTia A+ certify then great add.


## Related Videos

- [Humanizing Your Documentation](https://www.wearedevelopers.com/videos/476-humanizing-your-documentation)
- [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Why Is Software Documentation Still Static – And Why Modern Browsers Deserve Better](https://www.wearedevelopers.com/videos/2054-why-is-software-documentation-still-static-and-why-modern-browsers-deserve-better)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)