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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Platform Administrator - **Company:** PPG INC - **Location:** Pittsburgh, PA, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Cloud Computing, Data Integrity, Design Web Format, Human-Computer Interaction, Release Management, Cloud Services, Salesforce.Com, Data Streaming, Cloud Platform System, Pardot B2B Marketing Automation (Salesforce), Marketing Cloud, User Identification - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=af033b8f4e015677 ## About the Role * 5+ years hands-on Salesforce administration in a complex, enterprise or multi-BU environment * Required Salesforce certifications: + Salesforce Certified Administrator (ADM 201) + Salesforce Certified Advanced Administrator * Demonstrated experience managing Sales Cloud at scale on a single org across multiple business units, including role hierarchies, territory management, permission sets, and sharing model design * Strong command of declarative automation: Flow Builder, approval processes, assignment rules, validation rules, and action plan templates * Hands-on experience with Service Cloud: case management, queue configuration, Omni-Channel routing, entitlement processes, and knowledge base administration * Working knowledge of Marketing Cloud Engagement including account setup, data extensions, and Marketing Cloud Connect health monitoring * Experience administering MCAE (Pardot) across multiple business units including connector management, lead scoring, automation rules, tracker domains, and sync monitoring * Familiarity with Data Cloud concepts: data streams, data model objects, identity resolution, segmentation, and activation * Ability to assess any incoming request and determine confidently whether it requires configuration, declarative automation, or escalation to a developer, + Experience with Agentforce including agent setup, topic and action configuration, and prompt template authoring + Hands-on Data Cloud experience: configuring data streams, DMO mappings, identity resolution rules, and building segments + Experience supporting global rollouts across multiple business units and managing post-go-live improvement cycles + Background working alongside SI partners (e.g. Accenture, EPAM) in a governed delivery model + Experience operating within a Salesforce Centre of Excellence (CoE) governance model + Familiarity with Salesforce seasonal release management: sandbox strategy, testing, and change communication ## Description PPG is looking for a Salesforce Platform Administrator to join our team. This role is the operational backbone of our Salesforce platform. You will be the go-to expert for everything that does not require code. This is a hybrid role at our headquarters in Pittsburgh, PA and you will report to the Group Product Manager, CRM., Sales Cloud Administration * Manage configuration, settings, and declarative features across all 8 global business units on a single org * Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules * Support Business Unit specific rollouts while maintaining org-wide governance and data integrity * Configure and maintain declarative automation such as approval processes, action plan templates, validation rules * Handle all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings * Ensure consistent configuration aligned with global standards across all business units. Service Cloud * Manage case routing, queues, entitlements, Case escalation rules, knowledge article types, global approval workflow designs and all service console configuration * Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules * Hande all standard configuration requests: Lightening apps, navigation, page layouts, record types, list views, user interface enhancements and application settings * Ensure consistent configuration aligned with global standards across all business units. Marketing Cloud & Data Cloud * Act as the platform administrator for Marketing Cloud and Data Cloud environments * Support 3 business units currently on Marketing Cloud Account Engagement (Pardot), including lead scoring, form management & campaign operations * Oversee contact builder configuration, and basic journey administration * Coordinate with the technical team on Data Cloud segment and data stream setup Agentforce & AI Configuration * Own the non-technical layer of Agentforce: agent setup, topic configuration, and prompt template authoring * Work with business stakeholders to define, document, and configure agent use cases without developer dependency * Maintain prompt libraries and iterate on agent instructions based on business feedback * Serve as the first line of evaluation for new Agentforce use cases before technical build decisions are made Reporting, Analytics & Governance * Build and maintain reports and dashboards across all clouds to meet business unit reporting requirements * Manage data quality operations including duplicate rules, validation logic, and import/export processes * Maintain org-wide documentation including metadata inventories, change logs, and configuration records * Monitor and enforce platform governance standards across all business units, How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. 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