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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Field Service Supervisor - **Company:** Warren Equipment Company - **Location:** Odessa, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Crystal Reports (Reporting Software), IBM Cognos Business Intelligence, IBM Notes, Microsoft PowerPoint, Tableau (Software) - **Published:** August 2, 2026 - **Apply:** https://dejobs.org/x/x/2439D1B60D724AD58D1B40F9F8DF66BD/job/ ## About the Role * Requires a minimum high school diploma or equivalent and five years' experience in a related industry, as well as a depth of knowledge pertaining to machine service issues, business accounting, and leadership. * Prefer 2 years' experience in a supervisory role in a service industry. * Ability to read, comprehend and interpret written instructions and procedures, business correspondence and routine reports. * Ability to write simple correspondence. * Ability to understand and present information in one-on-one and small group situations to customers or employees of the organization. * Employee is empowered to make decisions directly affecting their ability to perform the above duties and responsibilities. * Ability to define problems, collect data and establish facts. Ability to apply common sense understanding and deal with problems involving a few concrete variables in standardized situations. Must be able to follow routine protocols as well as identify when the routines do not apply in a specific situation. * The position requires the ability to develop priorities and adjust work plans to meet deadlines. * Must be capable and willing to learn CAT DBS System, Lotus Notes System and SIS. * Thorough knowledge of MS Excel, Word and PowerPoint and report writing applications, including but not limited to Cognos, Crystal Reports, and/or Tableau. ## Description The Service Supervisor - Field Service is responsible for directly supervising field service technicians and the daily operations of the Machine Field Service Department, * Communicate and ensure a seamless transition of the machine field service processes to each Customer and internal departments. * Interprets company policies to workers and enforces safety & DOT regulations. * Established or adjusts work procedures to meet schedules. * Maximize efficiency and truck utilization through effective communication and scheduling. * Manage work order quality standards and technician responsibilities related to paperwork and reporting expectations. * Manage technician group and resources to maximize efficiency to reduce operational costs and meet targets for field service. * Manage technician payroll * Manage WIP in accordance with Warren CAT operational goals * Review and manage technician performance in alignment with established Key Performance Indicators * Responsible for customer satisfaction metrics and corrective action plans when goals are not met. * Establish and maintain exceptional business relationship with Warren CAT's customer base. * Responsible for the sale or the review of a quote as it pertains to a work order and managing profit margins within the work order. * Responsible for recruitment and retention of technician staff * Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing of all service calls. * Performs routine inspection of field service trucks for cleanliness and appearance. * Responsible for setting up maintenance schedules for all service trucks along with paper work. * Responsible for seeing that all service truck tooling is up to standards and a proper inventory of all tooling is kept and maintained. * Pro-actively establish effective relationships and support others in achieving high performance * Studies schedules and estimates worker hour requirements for completion of job assignment * Perform on call duties as assigned * Maintain a clean and organized work environment. * Display continuous respect, positive attitude and teamwork to achieve department and company goals. * Supervisory Responsibilities: Directly supervises field service technicians and the daily operations of the Machine Field Service Department ## Related Videos - [What is quantum computing?](https://www.wearedevelopers.com/videos/481-what-is-quantum-computing) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Software Engineer Career: Things You Should Know](https://www.wearedevelopers.com/magazine/143-software-engineer-career-things-you-should-know) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)