> Markdown version of [/jobs/ext/2656101-service-desk-officer-ts-sci-w-polygraph](https://www.wearedevelopers.com/jobs/ext/2656101-service-desk-officer-ts-sci-w-polygraph). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Officer, TS/SCI w/Polygraph - **Company:** General Dynamics Information Technology - **Location:** Reston, VA, United States - **Salary:** $97,750.0 - $132,250.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Ethernet, Issue Tracking Systems, IT Management, Information Technology Operations, Linux System Administration, Network Monitoring, Wide Area Networks, Computer Network Technologies, Information Technology, SolarWinds (Software), Servicenow - **Published:** August 18, 2026 - **Apply:** https://dejobs.org/x/x/9453A2109D2448E5A080834CB6245B77/job/ ## About the Role Backup and Recovery,Information Technology (IT) Systems,System Administration Experience: 1 + years of related experience, * Active TS/SCI clearance with polygraph. * Education requirements are flexible based on experience. * Strong verbal and written communication skills, including excellent phone etiquette. * General IT experience and familiarity with common IT concepts. * Willingness to work onsite in Northern Virginia (Reston). * Ability to work effectively both independently and within a team. * Must meet DoD 8570 requirements (IAT Level 2) by security indoctrination, including any required CE certifications. Desired Qualifications * Experience with LAN/WAN networking technologies. * Experience with Windows and Linux system administration. * Familiarity with LAN cabling (CAT5, fiber, Ethernet). * Experience using SolarWinds or similar IT management tools. * Experience using ServiceNow or other ticket-tracking systems. ## Description The Service Desk Officer serves as a Systems Operations Center Administrator, providing Tier 1 support to customers across phone, email, and ticketing channels. This role involves monitoring critical network and server infrastructure, performing initial troubleshooting, and ensuring customer issues are resolved with professionalism and accuracy. The ideal candidate will be customer-focused, technically adept, and ready to support mission-oriented IT operations., * Provide Tier 1 Service Desk support via telephone, email, and ticketing systems. * Monitor Network and Server Infrastructure, identifying and responding to alerts. * Perform initial troubleshooting of LAN/WAN telecommunications equipment and supporting applications/services. * Use knowledge bases, documentation, and IT management tools to solve technical issues. * Serve as a liaison between end users and senior technical staff for escalated issues. * Process routine customer work orders, including enabling network ports, managing software licenses, and creating system accounts. * Maintain courteous and responsive communication in all customer interactions. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)