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# Infrastructure Service Delivery Analyst - WFH

- **Company:** HCSC, L.P.
- **Location:** Richardson, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $61,500.0 - $136,100.0
- **Contract:** Permanent contract
- **Skills:** Complex Networks, Computer Networks, Databases, Dynamic Host Configuration Protocol, Domain Name System (DNS), Middleware, Monitoring of Systems, Virtual Private Networks (VPN), Cisco Nexus Switches, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Networks, Containerization, Information Technology, Cisco
- **Published:** August 12, 2026
- **Apply:** https://dejobs.org/x/x/F82261800EC34322B288A4DAFCC664D2/job/

## About the Role

* Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
 * Knowledge of ITIL v3 framework
 * Knowledge of ITSM systems
 * Knowledge of all Infrastructure technologies, including monitoring and event management technologies
 * Experience with Network (data and voice) technologies
 * Experience in deploying and maintaining complex Network architecture
 * Foundational understanding of networking concepts, including: TCP/IP, VLANs, Routhing and Switching, DNS, DHCP, VPN solutions and Wireless Networking
 * Supplier management
 * Infrastructure domain knowledge
 * Continuous improvement
 * Incident management
 * Knowledge of required technologies (incl 3rd party solutions)
 * Problem Management / RCA
 * Customer service oriented
 * Adaptability and ability to introduce / manage change
 * Drive conflict management in high pressure situations
 * Performance / metrics-driven decision making

Preferred Job Qualifications:

 * Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
 * Oral/written communication skills
 * Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
 * Experience with Cisco Catalist switching and routing HW and SW
 * Experience with SDWAN technologies
 * Experience with Cisco ACI
 * Experience with Cisco Wireless solutions
 * Experience with solutions for users to remotely connect into The Company
 * Experience with managing and operating Domain Name Services
 * Familiarity with Managed Service Providers performing day to day oversite of operations
 * Familiarity with monitoring tools and read and react scripts
 * Familiarity with Firewall technologies
 * Familiarity with Proxy technologies

#LI-BS1

## Description

This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the areas of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management.


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