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# IT Support Specialist

- **Company:** The Library
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $54,996.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Unix, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Simple Mail Transfer Protocols, Microsoft Office, Computer Network Operations, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2b5fd1e0b6228570

## About the Role

Graduation from high school or equivalent.
Three years' experience supporting Windows 10/11 Operating System in a networked environment.
Three years of experience installing and upgrading hardware that supports Windows 10/11 Operating System.

Preferred Qualifications
College Degree or coursework in Computer Science
Completion of technical school program in the area of computer technology
Experience with desktop upgrades in a network environment of 50 or more desktops.
Experience working in a small IT team supporting highly technical to non-technical users.
Experience addressing end-user requests via a ticketing system.
Experience in systems support for end-users of networked workstations using Microsoft Office Products.
Experience with Unix and or Linux operating system.
Experience supporting Apple Mac desktop computers.
Experience with TCP/IP services such as DHCP, DNS, SMTP.

Knowledge Skills and Abilities
Ability to lead and coordinate agency wide IT projects.
Ability to establish and maintain effective working relationships with managers, co-workers, other agency staff,
Ability to communicate effectively both orally and in writing.
Ability to work in a team environment.
Ability to plan and arrange own work in order to meet deadlines.
Ability to process multiple assignments simultaneously
Ability to lift and move boxes and IT equipment weighing up to 40 lbs.

## Description

The IT support specialist performs highly complex (senior-level) computer systems support work, providing desktop support to users, and maintaining the agency computers for users. In addition, this technician will assist in maintaining approximately 350 desktop computers on the agency network which use the Windows Operating System. Troubleshoots technical problems with desktop systems and agency standard applications. Provides first level technical assistance and support for incoming queries and issues related to end-user devices and coordinates system and security updates for desktop systems. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Essential Tasks
Coordinates and provides technical support to maintain the functionality of the agency's desktop computers, laptops, and peripherals.
Provides technical/administrative functions in support of Network Operations projects.
Participate in the ITS Division's effort to maintain an effective end-user security program for the agency.
Attend work regularly in accordance with agency leave and attendance policies; and complies with all applicable agency policies and procedures including safety and standards of conduct.
Perform other tasks as assigned.


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