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# Level 3 Support Analyst

- **Company:** Anaplan
- **Location:** Minneapolis, MN, United States
- **Experience:** Experienced
- **Salary:** $82,000.0 - $118,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Big Data, Software as a Service, Data Systems, Monitoring of Systems, Software Engineering, Grafana, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1eb7fb5af93899f4

## About the Role

* Early-career professional with at least 2-3 years' experience in data analysis (Excel or similar tools), software development/quality assurance or Level 2/Level 3 technical support
 * Experience of leading smaller team projects and/or mentoring colleagues
 * Professional proficiency in English is essential
 * Experience creating technical documentation and/or training
 * Degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
 * Quick learner with a curiosity for understanding complex systems and software behaviour
 * Demonstrated passion for problem-solving and resilience in resolving challenging technical issues
 * Analytical mindset with a methodical and detail-oriented approach
 * Ability to thrive under time constraints in a fast-paced, dynamic environment
 * Excellent communication skills with the ability to convey technical information clearly

Nice to Have

 * Familiarity with technical support environments, SaaS platforms, or complex data systems
 * Experience working with monitoring tools such as Grafana (or willingness to learn)
 * Adaptability to shifting priorities and managing multiple concurrent issues

## Description

* Investigate and diagnose complex technical issues raised via support tickets
 * Gain deep product knowledge across Anaplan's platform and tools (e.g., Grafana)
 * Collaborate with Support Agents to guide customers through sophisticated technical solutions
 * Raise and track product bugs where appropriate
 * Communicate investigation progress and outcomes clearly to internal teams
 * Lead release reviews and onboard new product features to global Support Teams
 * Document detailed investigations and share technical knowledge within the team
 * Participate in an on-call support rota providing 24/7 emergency support for critical customer issues (approx. 1 weekend in 15)


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